Levels of Listening, Ladder of Inference and 3 s ...

What happens when we listen in the workplace?

Name the 5 levels of listening

When we interpret facts, we often give them a ____________ _______________

You and another trainer are having a dialogue. He says experience is better, you say the syllabus and guidelines help. What listening do you think you might have?

In the meeting we know Andrew always tell a long story before getting to his point, he also has brought up the same points at every meeting, time and time again. He’s also really intense and self centered. How would you listen to him?

Your watching Sports Center, but your kid came into the room and started talking about Dora the Explorer. What listening are you doing?

The ladder of inference is a constant _____________

What happens when we assume?

You finished your training, and a student has admitted in confidence to you that her mother passed away, she has to leave the class and fly back home. What listening should you give her?

In your own words what is the pool of observable data?

When giving empathetic listening should you provide advice and criticism?

What kind of listening is this?

How many seconds should you wait when asking trainees a question?

What happens if you wait too long after asking a question in your classroom?

What type of listening are they doing?

A trainee in your class approaches you with a sense of urgency, they begin telling you many things. What should you do?

You should never question where you are on the ladder of inference, just go with your first thoughts and assume the worst. Yes or No?

What do we use when we select facts from the pool of observable data