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Hold on a Sec... is an xample phrase used for:
Putting someone on hold or transferring the call
Oops!
Okay!
How do you ask for Clarification??
Could you please repeat that? // I’m sorry, would you mind saying that one more time?
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Okay!
– Hello? This is ABA English. How may I help you? This is an example of
How to answer a phone call in English
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Okay!
Complete the Speech Bubble with your Ideas
Oh I’m sorry. I’m late. I’m leaving in a couple minutes.
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
Translate the phrase: Ok, thanks. I’ll call back later.
Gracias. Llamaré después.
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Okay!
Give one example of how do you transfer a call:
I’ll put you through to// Let me transfer you. // I’m connecting you now.
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Okay!
How do you suggest to the caller to leave a message?
I’m sorry he/she/[name] isn’t available today. Can I take a message?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Good morning. How may I help you?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
He’s not here. Can I take a message ?
Oops!
Okay!
How can we attend a client or customer when they call?
Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Would you mind being a bit quieter ?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Please don’t interrupt me when I’m in a meeting/on the phone
Oops!
Okay!
One example of dealing with problems could be:
Sorry, I can’t hear you very well. // It looks like we have a bad connection.
Oops!
Okay!
How do you end or finish with the call?
Thanks for calling, [Name]! Have a great day.
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Okay!
How can you ask for someone that you are calling?
– Good morning. Could I speak to Susan, please?
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
– Please tell her I’ll call back later.... This is an example of:
Leaving a Message
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Okay!
He’s/She’s not home right now. // He/She isn’t back from school yet. Are example of:
Saying someone isn’t available
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Okay!
Translate the phrase May I have your name, please.
¿Me podría dar su nombre, por favor?
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Okay!
– Hello. I’d like to speak to Mr Johnson, please. This is an example of:
Asking for Someone
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Okay!
Complete the Speech Bubble with your Ideas
Excuse me, could I make a suggestion ?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
I didn’t get that. Could you repeat the message?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Tomorrow I’d like to meet with you to discuss the latest figures. What would be a good time for you?
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Okay!
Complete the Speech Bubble with your Ideas
The best thing about my job is our great team.
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Okay!
Translate the phrase: Do you mind holding while I check on that?
¿Le importaría esperar en lo que chequeo eso?
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Okay!
Translate the phrase: He’s not available at the moment. Would you like to leave a message?
Él no está disponible en este momento. ¿Le gustaría dejar un mensaje?
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Okay!
Translate the phrase: Is there anything else I can help you with?
¿Hay algo más en que pueda ayudarlo?
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Okay!
Say a quick and easy phrases to pause a conversation:
Could you please hold for a moment? // Wait one moment while I write this down.
Oops!
Okay!
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