Study

UK Travel and Tourism Industry

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  • What is national trust? Private, public or voluntary organisation?
    Voluntary organisation - charity
  • What is the role of a tour guide?
    To educate and inform tourists about a destination
  • What is Visit Britain?
    The UK's tourist board
  • What is the difference between a cruise liner and a ferry?
    Cruise - long holiday voyage. Ferry - short journeys over small bodies of water.
  • Name 2 examples of travel agents
    Althams, Hays, TUI, On the Beach, Love Holidays
  • What are ancillary products/services?
    Extras to be added onto a holiday
  • What is ABTA/ATOL?
    Protection for customers when purchasing a holiday
  • Name 3 skills/qualities needed to be Cabin Crew
    Team work, communication, customer service.
  • What is a mass market tour operator?
    Caters for all customers, offers all types of holidays.
  • Name the 6 sectors of the industry
    Travel Agents, Tour operators, Accommodation, Transport, Visitor Attractions, Ancillary products/services.
  • Name a natural attraction in the UK
    Lake District, Giants Causeway, Durdle Door.
  • What is a low cost airline and an example?
    High emphasis on low ticket prices and short haul journeys - RyanAir
  • Why are ancillary products/services sold ontop of a holiday?
    To enhance the customer experience, more profit for the organisation, targets in job role.
  • Name the transport method used to travel from the UK to France via rail
    Eurostar
  • Visit Britian - public, private or voluntary?
    Public - funded by government, role is to inform tourists.
  • What would you find in a tourist information center?
    info about the resort, tickets, souvenirs.
  • Which is the UK's biggest airport?
    London Heathrow
  • Why are visitor attractions important to the UK?
    increase the economy, educate tourists, attracts overseas tourists, conservation/reservation.
  • What is a specialist tour operator?
    appeals to specific customers, niche market/activities.
  • Name a UK man-made visitor attraction
    Alton Towers, Sandcastle, Tower of London etc.
  • What is domestic tourism?
    Travelling around your own country for holiday purposes
  • What is a private organisation? Give an example in the travel and tourism industry.
    Main aim to make a profit - Jet 2, Manchester Airport, Althams, Blackpool Pleasure Beach.
  • Give 2 examples of ancillary products/services
    Travel insurance, airport parking, extra leg room.
  • Name the 4 categories of transport in the UK
    Road, Rail, Air & Sea
  • What is the difference between a tour operator and a travel agent?
    Tour operator puts the package together, travel agent sells the package.
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