What's your surname?
My surname is...
Me gustaria hablar con el gerente.
I'd like to speak to the manager.
Greetings to say hello.
...
"Me gustaria hacer una reserva."
I'd like to make a room reservation.
What titles can we use to address guests?
Mrs / Mr / Miss / Ms / Madam / Sir
How old are you?
I am ... (years old)
"¿Lo puedo ayudar?"
Can I help you?
Greetings to say goodbye.
...
How do you spell your surname?
...
Are you married?
Yes, I am. / No, I'm not.
How do you spell your name?
...
Me gustaria hablar con la Señora Bader de la habitacion 329.
I'd like to speak to Mrs Bader in room 329.
¿Podria reservar un lugar para estacionamiento para mañana?
Could I reserve a parking space for tomorrow?
What types of room do you know?
...
You are the hotel receptionist. How do you introduce yourself in a telephone conversation?
..... speaking.
Gracias!
...
What's your address?
It's .....
Un momento, por favor.
One moment, please.
¿Me puede dar su nombre, por favor?
Can I have your name, please?
What's your telephone number?
It's ....
Where are you from?
I am from...
Me gustaría reservar una habitación doble para esta noche.
I'd like to book a double room for tonight.
What's your name?
My name is..../ I am...
"¿Cómo lo puedo ayudar?"
How can I help you?
How does a telephone conversation starts when making a room reservation?
Good afternoon. New Palace Hotel. May Lee speaking. How can I help you?