Identify the type of ergonomics
ergonomics of lighting
__________ distribute to various parties
Disseminate
________ communication, also called lateral communication, involves the flow of messages between individuals and groups on the same level of an organization
Horizontal
Outline three examples of Oral Communication
interviews, meetings and conferences, radio and television
___________ is a science concerned with the 'fit' between people and their work.
Ergonomics
_________refers to how much work is accomplished in a particular work environment, over a particular period of time.
Productivity
The_______ is responsible for determining the long-term aims of the organization
Executive management
The Producer is also called the Manufacturer in the Channel of Distribution. True or False
True
the ________ is the individual who initiates a message and is also called the communicator or source of communication
sender
The ability to use one's knowledge effectively and readily in execution or performance is known as a
Skill
The relationship that exists between the hierarchical levels of management consists of responsibility, authority and delegation. True or False
True
This _____________ department is concerned with finding the right person for each vacant job, dismissing unsuitable workers, dealing with resignations and providing references
Human Resources
Identify the Office work space
Organized Office
_____ is the lines of communication between the person in the managing position and his or her subordinates.
chain of command
Give one reason why businesses collect and process information
To ensure customers are getting what they want
The sales department and the advertising department are sometimes combined in a single department called:
Marketing
The buying or purchasing department is not responsible for all items bought by the firm. True or False
False
____________is simply a matter of dividing up the managerial work and assigning specific duties to the various executive skills
Decentralization
Identify the Office work space
Unorganized Office
What is Communication?
Communication is the passing on of information from one point(sender) to another (receiver)
Give three examples of Written Communication
letters, memoranda, reports, agendas, notices of meetings
Identify the Office layout
Traditional
Identify atleast three factors to be considered in selecting communication channel
degree of urgency, level of confidentiality, privacy, audience size, location and distance, time zones
The aim of the ____________ department is to make potential customers aware of the goods or services that the business offers and to encourage custom.
Advertising
Manual storage is time consuming. True or False
True
hierarchy is a system of persons graded in levels. True or False
True
List the three levels of management
Executive management , Middle management and Supervisory management
_____is the centre of all business activities
Office
The _________ department will provide back-up services, such as centralized filing, document production and data processing.
Administration
Who is a sole proprietor ?
A sole proprietor is someone who runs and operate his or her own business
A ____________ is the move of an employee from one position to another within the same occupational group
Deployment
What is the difference between verbal and Non-verbal communication
verbal communication refers to our use of words while nonverbal communication refers to communication that occurs through means other than words, such as body l
The filing clerk must ascertain that the information is categorized properly to make it easily retrievable. True or False
True
Give me another name for Traditional Office
enclosed or cellular
Computer, Shredder and Multimedia Devices are types of equipment used in general and specialized Office. True or False
True
__________entails transporting the finished product
Distribution
Who is responsible for the day-to-day operational running of the organization and is directly involved in operational activities
Supervisory management
_______is used as a medium of exchange in the process of buying and selling
Money
induction training is a form of introduction for new employees in order to enable them to do their work in a new profession or job role within an organisation. True or False
True
Identify the Office layout
Open-plan Office