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Bus Eng 5 U 30
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Use hectic in a sentence
:D
Oops!
Okay!
I don´t smoke anymore. I stopped to smoke/smoking.
smoking
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I work at Berlitz since 2012. I worked/have worked there for 10 years
have worked
Oops!
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I like presential classes better. I prefer to speak/speaking to people in person
both are ok :D
Oops!
Okay!
Use hesitate in a sentence
:D
Oops!
Okay!
We are competent at/in working with people from differente cultures
at
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Unless/Even though we have provided good quality products, people seem to not like our service
Even though
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I´m skilled in/at English and team management
in
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I have come to enjoy to go/going to fairs and festivals, I´m overjoyed when I go
going
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They have started /started working in that company a long time ago
started
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We are behind scheduled and many of our issues are mix up/backlogged
backlogged
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Okay!
I talked to Customer Service, but they didn´t help. I tried calling/to call customer service
calling
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If you have/had different colors we would/will buy from you
had/would
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We don´t have to/musn´t do everything the customer wants
don´t have to
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What do we tell customers when we need them to be patient with us while we take notes?
Please bear with me
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We should/ought to listen to customers carefully
both are ok :D
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If/unless you provide good customer service, people won´t keep coming back.
unless
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She always demands speaking/to speak to the manager. Right now she´s irate
to speak
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Which technique do we use when we start asking our customers open questions and continue with closed questions
The funnel technique
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If I were/was you I will/would take that offer
were/ would
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I´ve been calling non-stop, I can´t hang up/get through
get through
Oops!
Okay!
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