Why should you always give the customer your complete attention?
Because the customer likes talking
To show that you are listening
Because you like them
It is professional
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
If the phone rings at work in how many rings should you answer it in?
3 rings
10 rings
5 rings
7 rings
How would you view customer complaints?
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
A waste of valuable time
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Suggest alternatives in store
Laugh at them
Say "sorry I can't help"
What is important to do when talking to a customer over the phone?
Speak loudly
Have a laugh with the customer
Smile
Speak really slowly
Why is it important to make eye contact with a customer?
Because it's nice
It is professional
It shows them you are interested
Because you fancy them
Would I speak clearly and use language that the customer would understand?
Sometimes
Often
Rarely
Always
How is the best way to turn up to work?
In your old clothes
Smart and business like
In your training gear
In anything that fits
What would you do if a mistake has been made?
Laugh
Ignore the customer
Say "it's not my problem"
Apologise