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Communications/HR. FINALS

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  • What are the basic elements of communication?
    sender, message, channel, receiver and feedback
  • What are the levels of Triage?
    Low Risk, Urgent and Emergent.
  • What is Respondeat Superior?
    Let the master answer
  • What is Medical Etiquette?
    It is the customary code of conduct, courtesy and manners in the medical profession.
  • P. A. S. S
    Pull. Aim, Squeeze and Sweep
  • What is a Tort?
    The action taken when someone beliefs another person did a wrongful act towards them
  • "P.H.I"
    Protected Health Information
  • what is a minute clinic?
    It can be found in chain stores and offers basic medical needs
  • What can be reported without the consent of the patient?
    Births, Deaths, certain communicable diseases, Abuse, Incest, etc.
  • What are the 5 stages of dying?
    Denial, Anger, Bargaining, Depression and Acceptance
  • What should the receptionist do when there is a delay in the office?
    Politely offer the patients options, (eg) to reschedule, go on errands and return in 30min. or wait.
  • What is the most common/popular filing system for patients record?
    Alphabetical name sequence
  • What are the global influences in health care?
    Cultural, Environmental, Political and social
  • What is the Caduces?
    Symbol for the medical profession
  • What are the top 3 ways humans communicate?
    Body language, Tonality and Spoken words
  • What kills more Americans than disaster?
    Fire
  • What is patients right under HIPAA privacy law?
    Receive notices of privacy practices, Access medical and financial records, Request an amendment, ask all communications be confidential
  • What is subjective information
    Subjective information exists in the mind but cannot be measured
  • What is the most secure signature a doctor can use?
    Digital Signature.
  • What is the main purpose of the health reform act?
    All Americans are insured
  • What is medical Ethics?
    It is the standards of conduct generally accepted as a moral guide for behavior.
  • What is Triage?
    To sort out
  • What are the different ways to file contents of the medical record?
    Problem Oriented, filing by temporary or permanent problems, Source Oriented, most common, and Integrated Record System, filing chronologically.
  • What is the difference between urgent and emergent?
    deteriorating condition needing medical attention within 24 hrs. but not life threatening and emergent is critical and life threatening
  • "OSHA" means
    Organizational Safety and Health Administration
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