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7.3 functional laguage

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  • a. I am sure we'll [come up with a solution].
    D. Assuring a customer
  • c. I just want to hear about that.
    A. Explaining the reason for the conversation.
  • b. [Beata] is correct about that.
    C. Supporting a colleague
  • d. [Beata] has filled me in on all of the details.
    B. Confirming you already have specific information.
  • g. [Please understand] I see your point.
    D. Assuring a customer
  • f. [Beata] is absolutely right on this.
    C. Supporting a colleague
  • e. Let me [do some calculations and speak to my people].
    E. Outlining your next step.
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