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  • We can check payment related information in which section of Balkan?
    Finance
  • Time required for completing a free assisted refund
    Approximately 3 months
  • GDS viewer can be found in which tool?
    Portalo
  • Old GT DHOT offer deadline
    Up to the departure of the affected flight + 14 days
  • Deadline of SHOT for scenario B
    Up to the departure of the affected flight + 24 hours
  • Deadline of scenario A for SHOT options
    Up to the departure of the affected flight in the booking.
  • Which tool is used to take manual request for AS
    Additional Service Request
  • Tool used to send PL in U/C task
    Add extras
  • Until when can PAP request voluntary cancellation as per the ticket fare if the booking is made less then 6 days before departure.
    Up to 4 hours prior to the departure of the first flight.
  • PAP needs to respond to GT options in how much time for unpaid GT
    24 hours
  • Margin for baggage and other additional services is _______ and __________
    30% and 20%
  • Baggage can be added until how much time before departure from MMB
    36 hours
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