Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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something companies supply - not products

services

(choose the right word) I've had a highly required/productive week and done everything non my list.

productive

giving or showing strong support for a company or brand

loyalty

(choose the right word) our aim is to exceed your expectations/satisfaction every time.

expectations

looking after somebody or something

care

to believe something will happen

expect

The results show that we're not always meeting people's ___________.

expectations

First of all I need to find out about your _________. what exactly do you need?

requirements

In this company we really ________ about our customers and we're always thinking about how to make them happy.

care

(choose the right word) Is there a way to produce/deliver this in a smaller size?

produce

to need something for a particular purpose

require

(choose the right word) note that delivery/care times may change during the holiday period.

delivery

(choose the right word) whatever you require/satisfy, we can supply it to you within 24 hours.

require

Many companies have systems to rate their employees ___________, such as Stack Ranking

performance

to make someone feel pleased and contented

satisfy

(choose the right word) If you are not 100% expected/satisfied with the item, we will replace it or give you your money back

satisfied

(choose the right word) It's a caring/loyal company which wants to make customers happy.

caring

stack ranking is popular, but it is also c___________.

controversial

one argument for the system of stack ranking is that it increases employee _____________.

motivation

I'll just put you through to customer ___________. They should be able to help you.

service(s)

Some companies don't use stack ranking because they think it has a _________ effect on performance.

negative

Once you've built good customer ________, they will keep coming back year after year.

loyalty

When using Stack Ranking, usually the top 20% of employees are the future _________.

managers

We regularly do market research to find out about levels of customer ________ with our products.

satisfaction