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31J_OfficeAdministration_10_Page55

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  • To charge too much money: __________ The hotel _______ me 5 euros.
    overcharge
  • To tell a company, shop, or organization that you are unhappy about a product or service.
    complain/ make a complaint
  • To ask for money for a product or service. Example: The hotel _____ me €20 for breakfast.
    charge
  • The date when a company sends a product to the customer is the _______ date
    shipping
  • "We understand that this delay has caused you a lot of difficulty, and we apologize for the i___________
    inconvenience
  • A list of products and their prices: p_______ ______
    price list