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31J_OfficeAdministration_10_Page55
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To charge too much money: __________ The hotel _______ me 5 euros.
overcharge
Oops!
Okay!
To tell a company, shop, or organization that you are unhappy about a product or service.
complain/ make a complaint
Oops!
Okay!
To ask for money for a product or service. Example: The hotel _____ me €20 for breakfast.
charge
Oops!
Okay!
The date when a company sends a product to the customer is the _______ date
shipping
Oops!
Okay!
"We understand that this delay has caused you a lot of difficulty, and we apologize for the i___________
inconvenience
Oops!
Okay!
A list of products and their prices: p_______ ______
price list
Oops!
Okay!
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