Study

Effective Listening

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  • Good listeners always agree with the speaker.
    false
    true
  • Which barrier is LEAST affected by communication training?
    Cultural Differences
    Emotion
    Time & place
    Lack of Know How
  • Cultural differences impact which aspect of listening?
    How listening is perceived
    The speed of the speaker only
    Emotion of the speaker
    Giving external pressure
  • A team member notices a problem but avoids speaking up to avoid conflict. The barrier in this situation is
    Silence as Agreement
  • During a group project meeting, Amir spends most of the discussion thinking about how to defend his own idea. Although his teammates explain several concerns, he barely remembers what they said when it is his turn to respond.
    individual makeup
  • Which barrier is MOST influenced by personal traits?
    Individual makeup
  • A discussion takes place in a crowded, noisy café. What barriers of listening is present?
    time & place
  • A student focusing on the feeling of being criticized rather than the advice is hindered by:
    external pressure
    lack of know how
    emotion
    individual makeup
  • External pressure always comes from the environment.
    false
    true
  • A lecturer asks, "Any questions?" Local students immediately respond. Several international students remain silent. What barrier may explain this?
    Cultural differences
  • A student receives bad feedback in a noisy café and becomes defensive. Which TWO barriers are involved?
    Time & place + Emotion
    External pressure + Emotion
    Emotion + Individual makeup
    Individual makeup + External pressure
  • Which of the following barrier is not caused by external pressure?
    physical setting
    visual distraction
    boredom
    noise
  • A leader refuses feedback because they fear losing authority. What barrier is shown?
    Image of Leadership
  • A confident team leader talks constantly. Team members stay silent despite concerns. Which 2 barriers contribute MOST?
    Leadership + Silence as Agreement
  • Which of the following is a component of "Individual Makeup"?
    Experience
    Timing
    Opinions
    Apprearance
  • A lecturer speaks clearly, but students remember little information. The most likely barrier is
    Lack of Know-How
  • Which barrier is MOST influenced by personal traits?
    Individual makeup
  • A student avoids eye contact during discussions. Others think they are uninterested. The barrier occured is
    Cultural differences