Name two examples of nonverbal feedback:
nodding your head, smiling, sitting up straight, facial expressions
Your friend is getting a new puppy. What's a good follow up question to ask?
What kind? What's his name? When do you get him? Etc.
The speaker can be a distraction if they:
speak too fast or slow, have an accent, speak in a monotone voice (etc)
Give me a good example of a "closing".
Thank you, sincerely, have a great night, etc.
The two important ways to be an active listener are giving ___________ & asking ___________.
Feedback & Questions
True or false: Feelings can be a distraction
True
It is respectful to always say ________ ________ to the reader at the end of an email.
Thank you
You want to make sure you _________ your email before sending it out.
Proofread or review
It is always important to ask follow up ____________ to show the person you are listening-
Questions
What is the first step of listening?
Hearing
The subject of an email is usually what?
A short description of what the email is going to be about
Name THREE reasons why we might want to send an email to someone:
ask about an assignment, a grade, extra help, absent
Anything that keeps your attention level from where it should be is known as a ______________.
Distraction
Responding to the person shows that you are engaged and ________.
Listening or interested
We can measure our level of attention needed with a listening attention level ___________.
Meter
Name ONE thing you can do to raise your attention level
Sit up straight, face the speaker, making sure you can hear the speaker
True or false- some things require a HIGHER or LOWER attention level
True
Not being interested in a topic that you have to sit through is considered to be a __________
Distraction
Name at least 3 parts of an email (out of the 5):
address, subject, body, greeting, closing
What is email etiquette?
The set of rules or behavior that one should follow when sending an email
_______ refer's to ones attitude towards a subject
Tone
Using WHAT makes it seem like you are yelling in an email?
Caps or bold print
Name a downside to using email:
(answers will vary)
It is important to send emails with a positive ________.
Tone