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8- MF1057_2 - Inglés profesional para el turism ...

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  • Choose the correct phrase.
    Thank you for your ask.
    Thank you for your doubt.
    Thank you for your question.
    Thank you for your enquiry.
  • Complete: "If the flight is delayed, we ______ assistance."
    make
    offer
    do
    give
  • Say 17:30 in spoken English
    quarter past five
    five thirty
    half to five
    thirty to six
  • Translate: "¿Cuándo llegó?"
    You arrive when?
    When you arrive?
    When did you arrive?
    Arrive when?
  • On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?
    Asumir que son dos billetes a Tokyo en abril para el Sr. Brown y confirmar.
    'Hang up and call when you have better signal.'
    'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'
    'I can't understand you. Speak louder please.'
  • Translate: "¿Reservó online?"
    Online booking?
    Book online?
    You book online?
    Did you book online?
  • Choose the professional phrase.
    Shall I book a taxi for you?
    Go taxi.
    Taxi.
    Taxi now?
  • Choose the correct closing.
    Later
    Bye bye
    Kind regards,
    See you
  • Choose the correct phrase.
    We look forward to your confirmation.
    You confirm.
    We wait confirmation.
    Confirm soon.
  • Choose the correct formal closing.
    Yours faithfully,
    Best friend
    Bye now
    See you later
  • Choose the correct professional phrase.
    Flights depart the Friday.
    Flights depart in Friday.
    Flights depart at Friday.
    Flights depart Friday morning.
  • The guests are ___ the lobby.
    on
    at
    by
    in
  • How do you say 7:05?
    quarter past seven
    five to seven
    ten past seven
    five past seven
  • Choose the professional farewell.
    Have a pleasant day.
    Go.
    Bye.
    See.
  • How do you say 1:20?
    half past one
    quarter past one
    twenty to one
    twenty past one
  • How do you say 5:10?
    five ten to
    half past five
    ten past five
    ten to five
  • Choose the correct tourism phrase.
    Stay guesthouses.
    Guesthouses accommodation.
    Accommodation is provided in guesthouses.
    Accommodation give guesthouses.
  • Correct expression used in professional emails.
    Thank you for your ask.
    Thank you for your demand.
    Thank you for your questionary.
    Thank you for your enquiry.
  • What does "delayed" mean?
    Early
    Late
    Cancelled
    Boarding
  • How do you say 9 September?
    September nine
    the ninth September
    the ninth of September
    the nine September
  • The excursion is ___ Wednesday.
    in
    at
    by
    on
  • Complete: "The price includes ______ flights."
    return
    double
    back
    two
  • Choose the correct professional sentence.
    You say information.
    Please let me know if you need further information.
    Say if need info.
    Tell me if you want info.
  • Translate: "¿En qué puedo ayudarle?"
    Where do you go?
    What do you need now?
    Who are you?
    How may I help you?
  • Guest: I forgot my key.
    Sleep in the lobby.
    You are very messy.
    I'll give you a new one.
    That is a problem.
  • We arrive ___ the station.
    by
    in
    on
    at
  • Choose the professional phrase.
    Later request.
    Further to your request,
    After your ask,
    Next request,
  • Is there a vegan menu?
    Go to a farm.
    Eat the garnish.
    Yes, the chef can help.
    Only meat here.
  • How do you say 24 November?
    November twenty four
    the twenty four November
    the twenty fourth November
    the twenty-fourth of November
  • What time is it? 8:55
    quarter to nine
    ten to nine
    five to nine
    five past nine
  • How do you say 25 December?
    the twenty fifth December
    the twenty five December
    the twenty-fifth of December
    December twenty five
  • Translate: "Reembolso"
    Deposit
    Payment
    Invoice
    Refund
  • How do you say 7:45?
    quarter past eight
    fifteen past seven
    quarter to eight
    half past seven
  • A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?
    Responder: 'We have vacancies in our shared dormitory modules'.
    'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'
    Ignorarle por usar lenguaje informal como 'Yo' en un negocio.
    'Speak properly, this is a respectable business.'
  • Client: Where is the bar?
    Find it yourself.
    We have no drinks.
    Follow the music.
    It's on the top floor.
  • What does "front desk" mean in a hotel?
    Room service
    Elevator area
    Hotel restaurant
    Reception desk
  • Is there a hair dryer?
    Borrow one.
    Yes, in the drawer.
    No, use the wind.
    Your hair is fine.
  • Choose the correct phrase.
    WiFi free included.
    WiFi inside.
    Complimentary WiFi is included.
    Free WiFi include.
  • Choose the correct closing after Dear Sir or Madam.
    Yours faithfully,
    Later
    Bye now
    Best friend
  • Translate: "Cama supletoria"
    Baby bed
    Twin bed
    Double bed
    Extra bed
  • How do you say 15 June?
    the fifteenth of June
    June fifteen
    the fifteenth June
    the fifteen June
  • Guest: I need a taxi now.
    Take the local bus.
    Taxis are expensive.
    Walk to the corner.
    I'll call one for you.
  • How do you say 2:50?
    half past two
    quarter to three
    ten past two
    ten to three
  • Say 16:15 in spoken English
    four fifteen
    fifteen to four
    quarter to four
    half past four
  • What does "deposit" mean?
    Extra charge
    Initial payment
    Final payment
    Refund
  • Complete the phrase: "Welcome to our ______"
    hotel
    restaurant
    ticket
    airport
  • Translate: "Suite"
    Reception
    Balcony
    Suite
    Lobby
  • What does "twin room" mean?
    Luxury suite
    Room for one person
    Room with two separate beds
    Family room
  • Complete: "We look forward to ______ you again."
    welcomes
    welcome
    welcomed
    welcoming
  • The train arrives ___ 9:30.
    in
    by
    at
    on
  • Translate: "Piscina"
    Gym
    Swimming pool
    Garden
    Balcony
  • How do you say 26 January?
    January twenty six
    the twenty-sixth of January
    the twenty sixth January
    the twenty six January
  • What does "broken" mean?
    Very small
    Very old
    Not working because damaged
    Too expensive
  • What does "full board" mean?
    Dinner only
    Breakfast only
    Breakfast, lunch and dinner included
    Two meals included
  • What does "boarding pass" mean?
    Flight access document
    Passport copy
    Hotel voucher
    Train ticket
  • The conference is ___ October.
    by
    in
    on
    at
  • Choose the best apology.
    No solution.
    I’m very sorry for the inconvenience.
    Not my problem.
    That’s normal.
  • Choose the correct phrase.
    Quick check service.
    Check-in fast available.
    Fast check-in service.
    Express check-in service is available.
  • Choose the correct phrase.
    Breakfast is included in the price.
    Breakfast include in price.
    Breakfast inside price.
    Breakfast included price.
  • Guest: I feel very ill.
    Drink some water.
    Not my problem.
    Go to sleep now.
    I'll call a doctor.
  • Choose the correct phrase.
    Please ask questions.
    Ask if question.
    Please ask if you have any questions.
    You ask questions.
  • Translate: "Habitación doble"
    Family room
    Single room
    Double room
    Twin room
  • How do you say 30 May?
    May thirty
    the thirtieth May
    the thirtieth of May
    the thirty May
  • I like travelling ___ winter.
    on
    at
    in
    by
  • How do you say 13 April?
    the thirteen April
    the thirteenth April
    April thirteen
    the thirteenth of April
  • The meeting is ___ Friday.
    in
    by
    on
    at
  • Translate: "Si necesita algo, por favor avísenos"
    Tell later.
    You say.
    Say something.
    If you need anything, please let us know.
  • Complete: "You will stay at a ______ hotel."
    star three
    three-star
    hotel three
    three stars
  • I lost my passport!
    Buy a fake one.
    Check your bag.
    Go to the Embassy.
    Call your mom.
  • Say 21:45 in spoken English
    nine fifteen
    quarter past nine
    half past nine
    nine forty-five
  • What does "availability" mean in tourism?
    Hotel services
    Type of client
    Free rooms or seats
    Extra facilities
  • Choose the correct sentence.
    The hotel having 50 rooms.
    The hotel is have 50 rooms.
    The hotel has 50 rooms.
    The hotel have 50 rooms.
  • Choose the correct phrase.
    Passenger get baggage.
    Each passenger is entitled to checked baggage.
    Each passenger have baggage.
    Baggage passenger.
  • The tour starts at 9:45. Another way to say it?
    quarter past nine
    fifteen past ten
    half past nine
    quarter to ten
  • Choose the correct phrase.
    You contact later.
    Contact if want.
    Please contact me if you need further details.
    Contact me maybe.
  • Guest: I'm lost. Where is the lift?
    Go away, I am busy.
    Read the wall signs.
    Turn left, past the gym.
    Why do you ask me?
  • What is "room service"?
    Cleaning service
    Taxi service
    Laundry service
    Food delivered to the room
  • Translate: "Gracias por elegir nuestro hotel"
    Thank you for choosing our hotel.
    Hotel thanks.
    Choose hotel.
    Thanks hotel.
  • I wake up ___ 7:00.
    on
    in
    to
    at
  • What does "cancelled" mean?
    The flight will not operate
    The flight is early
    The flight is late
    The flight is boarding
  • Complete: "Please do not hesitate to ______ me."
    call
    say
    ask
    contact
  • A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?
    Ignorar el mensaje por ser demasiado informal y poco claro.
    Decir: 'Please send a formal email with your full passport details'.
    Responder con un PDF de 20 páginas con las condiciones legales.
    Clarificar la petición: 'Are you looking for a flight to London? Cash at our office?'
  • I need a wake-up call.
    Use your phone.
    At what time, sir?
    I'll be sleeping.
    No, wake up alone.
  • Choose the correct phrase.
    Breakfast include daily.
    Breakfast is included daily.
    Breakfast daily include.
    Daily breakfast include.
  • How do you say 3 March?
    March third of
    the three March
    the third of March
    the third March
  • Translate: "Por favor acepte nuestras disculpas"
    Apology yes.
    Accept sorry.
    Please accept our apologies.
    Sorry maybe.
  • Translate: "Llegada"
    Gate
    Departure
    Arrival
    Boarding
  • Choose the correct closing.
    Kind regards,
    Bye
    Later
    See you
  • Translate: "Traslado al aeropuerto"
    Airport ticket
    Airport gate
    Airport check
    Airport transfer
  • Three passengers from different countries ask for the gate at the same time. How do you manage it?
    Atender solo al pasajero que parece más estresado.
    'One moment, please. I will assist you one by one. Madam, you first.'
    Gritar la puerta de embarque en inglés para que todos la oigan.
    Señalar con el dedo hacia las pantallas sin decir nada.
  • Translate: "Queja"
    Compensation
    Refund
    Problem
    Complaint
  • Translate: "Desayuno incluido"
    Breakfast served
    Breakfast room
    Breakfast included
    Breakfast option
  • What does "balcony" mean?
    Swimming area
    Restaurant table
    Hotel entrance
    Outdoor platform attached to a room
  • Choose the most polite response to a complaint.
    It is impossible.
    You are wrong.
    I'm sorry for the inconvenience.
    That is not my problem.
  • How do you say 4:15?
    quarter past four
    four half
    fifteen to four
    quarter to four
  • The meeting starts at 8:15. Another way to say it?
    quarter past eight
    fifteen to nine
    quarter to eight
    half past eight
  • Complete: "We have arranged a ______ excursion."
    guideable
    guide
    guided
    guiding
  • The train leaves at 10:50. Say it differently.
    ten to eleven
    quarter to eleven
    half past eleven
    ten past eleven
  • Translate: "¿Puedo ver su pasaporte?"
    May I see your passport?
    Where passport?
    Give passport.
    Show passport.
  • Correct the sentence.
    Not booked full board.
    I didn’t book full board.
    I not book full board.
    I didn’t booked full board.
  • How do you say 9:55?
    quarter to ten
    five past ten
    five to ten
    ten past nine
  • A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?
    'The streets are bumpy, but we offer a Panoramic Van Tour instead.'
    'I don't know, I've never used a scooter. You can try and see.'
    'No, it is impossible. You should stay on the ship today.'
    'Yes, don't worry, the scooter can handle anything if you go fast.'
  • Translate: "Equipaje de mano"
    Large luggage
    Checked luggage
    Extra luggage
    Hand luggage
  • What does "flexible rate" mean?
    Breakfast included
    No cancellation allowed
    Very cheap rate
    Booking can be changed or cancelled
  • Choose the correct tourism phrase.
    Total price 450.
    The total price is €450 per person.
    Cost 450 maybe.
    Price total 450.
  • The picture is ___ the wall.
    at
    on
    in
    by
  • Complete the sentence: "Further to your ______, we are pleased to inform you…"
    question
    ask
    request
    demand
  • The flight leaves ___ midnight.
    by
    in
    at
    on
  • The menu is ___ the table.
    at
    on
    in
    by
  • Choose the correct tourism phrase.
    Flight back Thursday.
    Return flight Thursday.
    The return flight is on Thursday evening.
    Thursday return flight.
  • We arrived ___ the hotel.
    by
    in
    on
    at
  • The keys are ___ the table.
    in
    at
    on
    by
  • How do you say 4:40?
    forty past four
    twenty to five
    half past four
    twenty past four
  • Write in British format: April 5, 2025
    5/2025 April
    April 5 2025
    5 April 2025
    2025 April 5
  • Choose the correct professional sentence.
    I write because email.
    Email answer here.
    I am writing in response to your email.
    I write your email.
  • A guide needs to email a VIP event organizer about tomorrow's tour. Which tone is most professional?
    'Hi! The tour starts at 9. Don't be late or we'll leave without you.'
    'Dear Ms. Roberts, I am writing to confirm the final itinerary...'
    'Hello there! Hope you're ready for some fun! It's gonna be awesome!'
    'Tour schedule: 09:00h. Be ready at the lobby. No delays.'
  • What does "gate" mean in an airport?
    Security office
    Ticket desk
    Boarding area
    Airport shop
  • How do you say 20 July?
    the twenty July
    the twentieth of July
    July twenty
    the twentieth July
  • Problem: Wi-Fi is not working.
    It works for me.
    I will reset it now.
    Use your own data.
    Wait until tomorrow.
  • Translate: "Espero su confirmación"
    Confirm please.
    You confirm.
    We look forward to your confirmation.
    Confirm soon.
  • Where can I park my car?
    In the back garage.
    On the sidewalk.
    Ask the police.
    Park far away.
  • Complete: "The tour features a ______ experience."
    watch
    seeing
    viewing
    looking
  • The shop opens ___ 9:00.
    by
    at
    on
    in
  • The tour is ___ Tuesday morning.
    in
    at
    on
    by
  • Is the city center far?
    Yes, very far.
    Walk for 5 hours.
    10 min by taxi.
    Don't go there.
  • Translate into English: "El vuelo ha sido retrasado."
    The flight was delay.
    The flight delayed.
    The flight has been delayed.
    The flight is delaying.
  • How do you say 29 April?
    the twenty ninth April
    the twenty nine April
    April twenty nine
    the twenty-ninth of April
  • The AC is too noisy.
    Turn it off then.
    Use earplugs.
    It sounds normal.
    I'll change your room.
  • Complete: "Please find ______ the conference details."
    under
    inside
    below
    down
  • Choose the correct tourism phrase.
    Breakfast accommodation.
    Accommodation breakfast.
    Accommodation include breakfast.
    The accommodation includes breakfast.
  • Complaint: My room is cold.
    Wear a big jacket.
    It is winter, sorry.
    Close the window.
    I'll send a heater.
  • What does "check-in" mean?
    Paying the hotel bill
    Booking a flight
    Leaving the hotel
    Arriving and registering at a hotel
  • Say 20:10 in spoken English
    ten to eight
    ten past nine
    eight ten
    quarter past eight
  • How do you say 9:20?
    half past nine
    twenty past nine
    twenty to nine
    quarter past nine
  • What does "non-refundable rate" mean?
    Discounted price
    Flexible booking
    Free cancellation
    Money cannot be returned
  • The festival is ___ August.
    in
    by
    on
    at
  • Choose the correct phrase used in travel emails.
    Information under.
    Look under for information.
    Please find below the requested information.
    See information here.
  • Choose the correct expression.
    You say.
    We hope to hear from you soon.
    Say soon.
    We hear you.
  • What does "wake-up call" mean?
    Dinner reservation
    Phone call to wake a guest
    Taxi reservation
    Room cleaning
  • Choose the correct phrase.
    For your service.
    For your comfort.
    For your convenience.
    For your help.
  • Translate: "Salida (vuelo)"
    Arrival
    Landing
    Take-off
    Departure
  • Complete: "We hope to ______ from you soon."
    see
    talk
    listen
    hear
  • Choose the correct professional phrase.
    I look forward to hearing from you.
    I want your reply.
    You reply soon.
    I wait your answer.
  • The tourists are ___ the bus.
    by
    at
    on
    in
  • Complete: "We also provide private airport ______."
    transport
    move
    transfers
    travel
  • A tour guide emails a VIP event organizer about tomorrow's tour. Most professional tone?
    'Dear Ms. Roberts, I am writing to confirm the final itinerary for your group...'
    'Hi! The tour starts at 9. Don't be late or we'll leave without you. See ya!'
    'Tour schedule: 09:00h. Be ready at the lobby. No delays.'
    'Hello there! Hope you're ready for some fun tomorrow! It's gonna be awesome!'
  • What is a "voucher" in tourism?
    A passport copy
    A complaint form
    A document confirming prepaid services
    A hotel bill
  • We meet ___ the airport.
    at
    on
    by
    in
  • A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?
    Responder con un PDF de 20 páginas con las condiciones legales.
    Clarificar con frases directas: 'Are you looking for a flight to London?'
    Decir: 'Please send a formal email with your passport details'.
    Ignorar el mensaje por ser demasiado informal y poco claro.
  • Choose the correct phrase.
    Package include tour.
    Tour included package.
    The package includes a guided tour.
    Package have tour.
  • What does "compensation" mean?
    Room upgrade
    Extra charge
    Money or benefit given for a problem
    Deposit
  • Choose the correct phrase.
    Agency thanks.
    Thank you for choosing our agency.
    Choose agency thanks.
    Thanks choose agency.
  • Write in American format: 12 March 2024
    March 12, 2024
    2024 March 12
    12 March, 2024
    March 2024 12
  • Where is the toilet?
    I won't tell you.
    Behind the stairs.
    Use the bushes.
    In the garden.
  • Complete the greeting: "Good ______"
    service
    morning
    food
    reservation
  • What is a "receipt"?
    Proof of payment
    Travel ticket
    Hotel reservation
    Room key
  • Complete the polite request: "_____ I see your passport, please?"
    Must
    Should
    May
    Will
  • The tourists are ___ the plane.
    by
    on
    in
    at
  • Choose the professional phrase.
    Allow me a moment, please.
    Later.
    Stop.
    Wait.
  • An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?
    'Sit down and wait for your turn.'
    'Please don't be rude, I have 200 other people to worry about.'
    'You've to wait, sir. Would you like some nuts meanwhile?'
    'You have to wait until we take off. It's the law.'
  • A rent-a-car client is upset because the GPS and child seat are unavailable. Best response?
    'It’s not my fault, the previous customers didn't return them on time.'
    'I apologize. I will upgrade your car and have a seat delivered right now.'
    'The contract says subject to availability, so there is nothing I can do.'
    'You can use your phone's maps and the child is big enough anyway.'
  • How do you say 14 July?
    the fourteenth of July
    the fourteen July
    the fourteenth July
    July fourteen
  • I need an extra towel.
    Dry with your shirt.
    Use your old one.
    No more towels.
    I'll bring it now.
  • How do you say 5 May?
    the five May
    the fifth of May
    May fifth of
    the fifth May
  • An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?
    'Please don't be rude, I have 200 other people to worry about.'
    'Sit down and wait for your turn.'
    'You have to wait until we take off. It's the law.'
    'I'll bring that when boarding finishes, sir. Would you like some nuts meanwhile?'
  • A guest says: 'The kids' club is closed and I have a spa appointment. What can I do?'. Purpose?
    Reservar una sesión de tratamiento en el spa del hotel.
    Comunicar una insatisfacción y buscar una alternativa.
    Pedir asesoramiento sobre actividades deportivas para adultos.
    Solicitar información sobre las tarifas de la guardería externa.
  • How do you say 11 November?
    the eleventh of November
    November eleven
    the eleven November
    the eleventh November
  • How do you say 3:00?
    three past
    three o'clock
    quarter three
    three half
  • Translate: "Molestia"
    Noise
    Complaint
    Damage
    Inconvenience
  • How do you say 2 February?
    the second February
    February second of
    the second of February
    the two February
  • A client is upset because the GPS and child seat they reserved are unavailable. Best response?
    'You can use your phone's maps and the child is big enough anyway.'
    'I apologize. I will upgrade your car and have a seat delivered now.'
    'The contract says subject to availability, so there is nothing I can do.'
    'It’s not my fault, the previous customers didn't return them on time.'
  • How do you say 21 August?
    the twenty one August
    August twenty one
    the twenty first August
    the twenty-first of August
  • How do you say 11:40?
    forty past eleven
    twenty to twelve
    twenty past eleven
    half to twelve
  • Complete: "The package costs €2,150 ______ person."
    each
    per
    by
    for
  • How do you say 27 February?
    the twenty seven February
    the twenty seventh February
    the twenty-seventh of February
    February twenty seven
  • Translate: "Gracias por su consulta"
    Thank you for your enquiry.
    Question email.
    Thanks question.
    Ask thanks.
  • What time is midnight?
    11 p.m.
    12 a.m.
    1 a.m.
    12 p.m.
  • Is the tap water safe?
    Only for washing.
    Buy bottled water.
    No, you will die.
    Yes, it is potable.
  • Correct the sentence.
    The hotel having 50 rooms.
    Hotel have rooms.
    The hotel have 50 rooms.
    The hotel has 50 rooms.
  • Choose the correct polite request.
    Form here.
    Could you fill in this form?
    Fill this.
    Write now.
  • Translate: "Aire acondicionado"
    Heating
    Fan system
    Ventilation
    Air conditioning
  • The meeting is ___ Monday.
    at
    in
    on
    to
  • Client: Is breakfast included?
    Eat at the cafe.
    Yes, from 7 to 10 AM.
    No, pay me now.
    I don't know yet.
  • Is the pool open today?
    Only for adults.
    Yes, until 9 PM.
    I hate swimming.
    No, it is too dirty.
  • Is there a gym here?
    No, go running.
    You look fit.
    Yes, on floor 1.
    Gym is closed.
  • How do you say 28 March?
    March twenty eight
    the twenty eighth March
    the twenty eight March
    the twenty-eighth of March
  • The bed is too hard.
    It's good for you.
    Deal with it.
    I'll add a topper.
    Sleep on the floor.
  • She got ___ the taxi.
    on
    by
    in
    at
  • Say 14:20 in spoken English
    two twenty
    two past twenty
    twenty past two
    twenty two
  • They got ___ the bus.
    at
    by
    in
    on
  • A client is angry because they found a walnut in their salad despite their allergy. Best action?
    Decirle al cliente que se calme y que retire la nuez con el tenedor.
    Retirar el plato, disculparse, informar al chef, ofrecer alternativa y compensar.
    Entregarle la hoja de reclamaciones directamente sin decir nada.
    Culpar al camarero delante del cliente para que vea que se toman medidas.
  • Complete: "I remain at your ______"
    place
    disposal
    service
    desk
  • Translate: "Política de cancelación"
    Travel insurance
    Booking form
    Cancellation policy
    Room service
  • Choose the correct closing.
    Good bye
    Bye friend
    See you soon
    Best regards,
  • Complete: "I am pleased to ______ you the following information."
    offer
    send
    give
    show
  • The shower is leaking.
    I'll call the maintenance.
    Use a bucket.
    Don't use it.
    Fix it yourself.
  • How do you say 4 April?
    the fourth April
    the four April
    April four
    the fourth of April
  • How do you say 7 July?
    the seventh of July
    the seventh July
    the seven July
    July seven
  • My birthday is ___ June.
    on
    in
    by
    at
  • Choose the correct phrase.
    Flights work Madrid.
    Flights operate from Madrid to Reykjavik.
    Flights travel Madrid.
    Flights go Madrid.
  • Complete: "The hotel is located near the ______ centre."
    conference
    business
    meeting
    office
  • What does "half board" mean?
    Only breakfast
    All meals included
    No meals included
    Breakfast and dinner included
  • Choose the correct tourism sentence.
    The tour includes visits to historical monuments.
    Tour see monuments.
    Tour monuments visit.
    Tour include monuments.
  • The book is ___ the desk.
    in
    at
    on
    by
  • Correct the sentence.
    I stayed here last year.
    I staying last year.
    I stay here last year.
    Stayed here year.
  • Say 18:30 in spoken English
    six thirty
    thirty past six
    half to six
    quarter past six
  • Complete: "Let me ______ your reservation."
    look
    do
    make
    check
  • What time is it? 2:05
    five to two
    ten past two
    quarter past two
    five past two
  • How do you say 10 October?
    the ten October
    the tenth October
    October ten
    the tenth of October
  • The train stops ___ the station.
    at
    on
    in
    by
  • What time is noon?
    12 a.m.
    1 p.m.
    12 p.m.
    11 a.m.
  • Translate: "Ruido"
    Temperature
    Noise
    Light
    Heat
  • Choose the correct professional closing.
    Bye bye
    Take care friend
    Warm regards,
    See you
  • Complete the sentence: "Thank you for ______ us about your holiday."
    contacted
    contacting
    contact
    contacts
  • Translate: "Gracias por informarnos"
    Thank you for bringing this to our attention.
    Tell us.
    Say now.
    Thanks say.
  • What does "laundry service" mean?
    Food delivery
    Room cleaning
    Clothes washing service
    Car rental
  • How do you say 14 May?
    May fourteen
    the fourteen May
    the fourteenth of May
    the fourteenth May
  • What does "all-inclusive" mean?
    Dinner only
    Breakfast only
    Room only
    All meals and drinks included
  • Choose the polite expression.
    Would you mind signing here?
    Write here.
    Sign here.
    You sign.
  • How do you say 23 October?
    the twenty three October
    the twenty-third of October
    the twenty third October
    October twenty three
  • Complete: "Please find ______ the requested information."
    under
    below
    near
    beside
  • I missed my flight!
    Go by train.
    Buy a new plane.
    That is very sad.
    I'll check next ones.
  • A guest with a nut allergy finds a walnut in their salad and is angry. What is the best action?
    Entregarle la hoja de reclamaciones directamente sin decir nada.
    Culpar al camarero delante del cliente para que vea que se toman medidas.
    Decirle al cliente que se calme y que retire la nuez con el tenedor.
    Retirar el plato, disculparse, informar al chef y ofrecer una compensación.
  • The hotel is ___ the city centre.
    on
    by
    at
    in
  • What does "half board" mean in a hotel?
    Breakfast and dinner included
    No meals included
    Breakfast only
    All meals included
  • How do you say 12 December?
    December twelve
    the twelfth December
    the twelve December
    the twelfth of December
  • Choose the correct tourism phrase.
    Hotel five star stay.
    Accommodation five star.
    Five star accommodation.
    Your accommodation will be at a five-star hotel.
  • How do you say 6:30?
    half past six
    thirty to six
    quarter past six
    half to six
  • How do you say 31 October?
    the thirty first October
    October thirty one
    the thirty one October
    the thirty-first of October
  • Can I pay with my phone?
    Only gold coins.
    No, cash only.
    Yes, we take NFC.
    Pay me later.
  • Choose the correct professional phrase.
    Thanks service.
    Service thanks.
    Thank you for choosing our services.
    Choose service.
  • The tour is ___ Sunday afternoon.
    on
    at
    in
    by
  • What time is it? 10:45
    quarter past ten
    quarter to eleven
    half past ten
    ten to eleven
  • On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?
    'Hang up and call when you have better signal.'
    Asumir que son dos billetes a Tokyo en abril y confirmar.
    'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'
    'I can't understand you. Speak louder please.'
  • How do you say 8 August?
    the eighth August
    the eight August
    the eighth of August
    August eight
  • Translate: "¿Puede confirmar su reserva?"
    Confirm now.
    Reservation yes?
    You confirm.
    Could you confirm your booking?
  • Translate: "Que tenga un buen viaje"
    Travel safe.
    Have a safe journey.
    Nice travel.
    Go travel.
  • Say 13:00 in the 12-hour system
    thirteen o'clock
    one p.m.
    half past one
    one a.m.
  • Translate: "Recepción"
    Reservation
    Reception
    Guest
    Lobby
  • The restaurant is ___ the hotel.
    in
    on
    by
    at
  • What does "checked luggage" mean?
    Carry bag
    Small bag
    Personal item
    Luggage transported in aircraft hold
  • I travel ___ summer.
    on
    to
    in
    at
  • The party is ___ Saturday.
    to
    in
    on
    at
  • The appointment is ___ 10:15.
    in
    on
    by
    at
  • Complete: "Arrival is scheduled ______ Monday morning."
    for
    at
    in
    on
  • Can I check out at 12 PM?
    Pay double price.
    No, leave at 8 AM.
    Ask my manager.
    Yes, that is fine.
  • Choose the correct offer.
    Wake-up call.
    Call yes?
    You need call.
    Would you like a wake-up call?
  • The brochure is ___ the table.
    in
    on
    at
    by
  • Translate: "Factura"
    Receipt
    Form
    Invoice
    Voucher
  • What does "gym" mean?
    Fitness room
    Restaurant
    Hotel lobby
    Meeting room
  • How do you say 6 June?
    the sixth June
    June six
    the six June
    the sixth of June
  • I was born ___ 2001.
    on
    by
    in
    at
  • How do you say 11:15?
    quarter past eleven
    fifteen to eleven
    half past eleven
    quarter to eleven
  • What does "guest" mean in tourism?
    Hotel manager
    A person staying at the hotel
    Tour guide
    Travel agent
  • I need a quiet room.
    Life is noisy.
    Wear headphones.
    I'll move you now.
    No rooms left.
  • Complete: "I remain at your ______ for any questions."
    service
    desk
    place
    disposal
  • Choose the most polite question.
    What do you want?
    How may I assist you today?
    Tell me now.
    Why are you here?
  • The reception is ___ the building.
    by
    in
    on
    at
  • A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?
    'Speak properly, this is a respectable business.'
    Responder: 'We have vacancies in our shared dormitory modules...'
    Ignorarle por usar la palabra 'Yo' en lugar de 'Good evening'.
    'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'
  • What time is it? 1:30
    half to one
    half past one
    quarter past one
    thirty to two
  • Can I store my bags?
    No, carry them.
    Yes, in the locker.
    Leave them outside.
    We have no space.
  • Correct the sentence.
    Guest complaining yesterday.
    Guest complain yesterday.
    Guest complain.
    The guest complained yesterday.
  • Complete: "We are pleased to ______ you the following package."
    make
    prepare
    give
    offer
  • How do you say 8:50?
    fifty past eight
    ten past nine
    ten to nine
    half past nine
  • Choose the correct tourism phrase.
    Hotel centre location.
    The hotel is located in the city centre.
    Hotel inside city.
    The hotel locate centre.
  • How do you say 1 January?
    the first January
    January one
    the one January
    the first of January
  • Correct the sentence.
    My flight delayed yesterday.
    My flight delay.
    My flight was delayed.
    Flight delay.
  • How do you say 22 September?
    the twenty two September
    September twenty two
    the twenty second September
    the twenty-second of September
  • Translate: "¿Quiere un traslado al aeropuerto?"
    Airport move.
    Would you like an airport transfer?
    You go airport?
    Transfer airport.
  • Translate into English: "¿En qué puedo ayudarle?"
    How can I help you?
    Can you help me?
    What do you want?
    Do you need help now?
  • Choose the correct phrase.
    No solution.
    Wait tomorrow.
    We will solve this immediately.
    Later maybe.
  • A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?
    'No, it is impossible. You should stay on the ship today.'
    'Yes, don't worry, the scooter can handle anything if you go fast.'
    'The streets are bumpy, but we offer a Panoramic Van Tour instead.'
    'I don't know, I've never used a scooter. You can try and see.'
  • Choose the best formal greeting if you don't know the name.
    Hello friend
    Dear Sir or Madam,
    Good day man
    Hi customer
  • Can I smoke here?
    If you pay me.
    Only on the balcony.
    Yes, everywhere.
    No, it's illegal.
  • Complete: "The flight ______ Monday morning."
    departure
    depart
    departing
    departs
  • A guest says: 'I’m disappointed. The kids' club is closed and I have a spa appointment. What can I do?'. What is the purpose?
    Solicitar información sobre las tarifas de la guardería.
    Reservar una sesión de tratamiento en el spa del hotel.
    Pedir asesoramiento sobre actividades deportivas para adultos.
    Comunicar una insatisfacción y buscar una alternativa.
  • What does "return ticket" mean?
    Ticket for train
    Ticket for one direction
    Ticket with discount
    Ticket for two directions
  • Choose the most professional greeting.
    Yes?
    Hello, speak.
    Hi, what do you want?
    Good afternoon. How may I assist you?
  • Correct the sentence.
    Breakfast is served at 8.
    Breakfast serving at 8.
    Breakfast served 8.
    Breakfast serve at 8.
  • Translate: "Déjeme comprobarlo"
    You check.
    Check it.
    Let me check that for you.
    I check.
  • Complete: "The tour explores the ______ souks."
    famous
    vibrant
    many
    big
  • Choose the correct email greeting.
    Dear Sir or Madam,
    Hello friend,
    Good email.
    Hi man,
  • Translate: "No dude en contactarnos"
    Contact soon.
    Contact if.
    Contact maybe.
    Please do not hesitate to contact us.
  • She is ___ the car.
    in
    on
    at
    by
  • Three passengers from different countries ask for the gate at the same time. How do you manage it?
    Gritar la puerta de embarque en inglés para que todos la oigan a la vez.
    Atender solo al pasajero que parece más estresado.
    Señalar con el dedo hacia las pantallas sin decir nada.
    'One moment, please. I will assist you one by one. Madam, you first.'
  • Is there a kids' menu?
    No, kids eat meat.
    Ask the waiter.
    Yes, we have one.
    They don't eat.
  • Choose the correct formal email opening.
    Hello Mr Smith
    Hey Mr Smith
    Dear Mr Smith,
    Hi Smith
  • What does "fully booked" mean?
    Rooms with breakfast
    No rooms available
    Rooms with discount
    Many rooms available
  • What does "extra charge" mean?
    Additional cost
    Refund
    Deposit
    Discount
  • I need a local map.
    Here is one, enjoy!
    I lost the maps.
    Use Google Maps.
    Buy one at shop.
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