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8- MF1057_2 - Inglés profesional para el turism ...

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  • Choose the correct tourism phrase.
    Thursday return flight.
    Flight back Thursday.
    The return flight is on Thursday evening.
    Return flight Thursday.
  • Choose the correct tourism phrase.
    Accommodation five star.
    Five star accommodation.
    Your accommodation will be at a five-star hotel.
    Hotel five star stay.
  • Choose the correct polite request.
    Fill this.
    Form here.
    Could you fill in this form?
    Write now.
  • How do you say 3 March?
    the third of March
    March third of
    the three March
    the third March
  • How do you say 20 July?
    the twenty July
    the twentieth July
    the twentieth of July
    July twenty
  • Say 16:15 in spoken English
    fifteen to four
    half past four
    quarter to four
    four fifteen
  • Complete: "You will stay at a ______ hotel."
    star three
    hotel three
    three stars
    three-star
  • The party is ___ Saturday.
    on
    at
    in
    to
  • Translate: "¿Puedo ver su pasaporte?"
    Show passport.
    Where passport?
    May I see your passport?
    Give passport.
  • How do you say 25 December?
    the twenty fifth December
    the twenty five December
    the twenty-fifth of December
    December twenty five
  • How do you say 7 July?
    the seven July
    the seventh July
    July seven
    the seventh of July
  • Is there a hair dryer?
    Your hair is fine.
    Borrow one.
    Yes, in the drawer.
    No, use the wind.
  • Complete: "I remain at your ______ for any questions."
    place
    service
    disposal
    desk
  • Write in British format: April 5, 2025
    2025 April 5
    5 April 2025
    April 5 2025
    5/2025 April
  • Say 17:30 in spoken English
    five thirty
    quarter past five
    thirty to six
    half to five
  • Choose the professional phrase.
    Later request.
    Further to your request,
    After your ask,
    Next request,
  • Say 20:10 in spoken English
    quarter past eight
    ten past nine
    ten to eight
    eight ten
  • I like travelling ___ winter.
    on
    at
    in
    by
  • How do you say 4:40?
    twenty to five
    half past four
    forty past four
    twenty past four
  • We arrive ___ the station.
    by
    at
    on
    in
  • Choose the professional phrase.
    Later.
    Allow me a moment, please.
    Wait.
    Stop.
  • How do you say 2 February?
    the two February
    the second of February
    the second February
    February second of
  • Complete: "Please do not hesitate to ______ me."
    ask
    call
    contact
    say
  • Translate: "Gracias por informarnos"
    Tell us.
    Thank you for bringing this to our attention.
    Say now.
    Thanks say.
  • On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?
    Asumir que son dos billetes a Tokyo en abril para el Sr. Brown y confirmar.
    'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'
    'Hang up and call when you have better signal.'
    'I can't understand you. Speak louder please.'
  • Complete: "The hotel is located near the ______ centre."
    meeting
    business
    office
    conference
  • How do you say 6:30?
    half past six
    thirty to six
    quarter past six
    half to six
  • Choose the correct closing.
    Kind regards,
    Bye bye
    Later
    See you
  • How do you say 8:50?
    ten to nine
    half past nine
    ten past nine
    fifty past eight
  • Translate: "¿Quiere un traslado al aeropuerto?"
    Would you like an airport transfer?
    Transfer airport.
    Airport move.
    You go airport?
  • Can I pay with my phone?
    Only gold coins.
    Yes, we take NFC.
    No, cash only.
    Pay me later.
  • How do you say 15 June?
    the fifteenth June
    the fifteenth of June
    the fifteen June
    June fifteen
  • I missed my flight!
    Go by train.
    I'll check next ones.
    That is very sad.
    Buy a new plane.
  • Choose the polite expression.
    Sign here.
    You sign.
    Would you mind signing here?
    Write here.
  • How do you say 22 September?
    the twenty-second of September
    the twenty second September
    September twenty two
    the twenty two September
  • Choose the correct phrase.
    Thank you for your doubt.
    Thank you for your enquiry.
    Thank you for your ask.
    Thank you for your question.
  • What does "delayed" mean?
    Cancelled
    Late
    Early
    Boarding
  • The meeting is ___ Friday.
    on
    in
    at
    by
  • Correct the sentence.
    The hotel having 50 rooms.
    The hotel has 50 rooms.
    Hotel have rooms.
    The hotel have 50 rooms.
  • Choose the correct phrase.
    Each passenger is entitled to checked baggage.
    Baggage passenger.
    Each passenger have baggage.
    Passenger get baggage.
  • The meeting starts at 8:15. Another way to say it?
    half past eight
    quarter past eight
    fifteen to nine
    quarter to eight
  • How do you say 9:55?
    five to ten
    five past ten
    ten past nine
    quarter to ten
  • The restaurant is ___ the hotel.
    in
    at
    by
    on
  • The hotel is ___ the city centre.
    by
    at
    in
    on
  • The tour is ___ Sunday afternoon.
    in
    on
    by
    at
  • What does "half board" mean in a hotel?
    Breakfast only
    All meals included
    Breakfast and dinner included
    No meals included
  • Choose the professional phrase.
    Taxi now?
    Taxi.
    Shall I book a taxi for you?
    Go taxi.
  • The menu is ___ the table.
    on
    by
    at
    in
  • They got ___ the bus.
    by
    on
    in
    at
  • How do you say 14 May?
    the fourteenth May
    May fourteen
    the fourteen May
    the fourteenth of May
  • Translate: "¿En qué puedo ayudarle?"
    What do you need now?
    How may I help you?
    Who are you?
    Where do you go?
  • A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?
    'Yes, don't worry, the scooter can handle anything if you go fast.'
    'I don't know, I've never used a scooter. You can try and see.'
    'The streets are bumpy, but we offer a Panoramic Van Tour instead.'
    'No, it is impossible. You should stay on the ship today.'
  • The conference is ___ October.
    on
    by
    at
    in
  • Choose the correct professional phrase.
    I wait your answer.
    You reply soon.
    I look forward to hearing from you.
    I want your reply.
  • Complete: "We hope to ______ from you soon."
    talk
    listen
    hear
    see
  • How do you say 9 September?
    the nine September
    September nine
    the ninth of September
    the ninth September
  • Complete: "The flight ______ Monday morning."
    departs
    departure
    departing
    depart
  • Choose the correct closing.
    Later
    Bye
    See you
    Kind regards,
  • What does "front desk" mean in a hotel?
    Reception desk
    Hotel restaurant
    Elevator area
    Room service
  • Three passengers from different countries ask for the gate at the same time. How do you manage it?
    Señalar con el dedo hacia las pantallas sin decir nada.
    Atender solo al pasajero que parece más estresado.
    'One moment, please. I will assist you one by one. Madam, you first.'
    Gritar la puerta de embarque en inglés para que todos la oigan a la vez.
  • What does "gym" mean?
    Meeting room
    Restaurant
    Hotel lobby
    Fitness room
  • The picture is ___ the wall.
    by
    in
    on
    at
  • Choose the correct expression.
    We hope to hear from you soon.
    We hear you.
    You say.
    Say soon.
  • The tour is ___ Tuesday morning.
    in
    by
    at
    on
  • Complete: "Arrival is scheduled ______ Monday morning."
    on
    at
    in
    for
  • Guest: I feel very ill.
    I'll call a doctor.
    Not my problem.
    Go to sleep now.
    Drink some water.
  • Choose the correct phrase.
    For your convenience.
    For your service.
    For your comfort.
    For your help.
  • We meet ___ the airport.
    on
    by
    at
    in
  • Translate: "Desayuno incluido"
    Breakfast option
    Breakfast room
    Breakfast served
    Breakfast included
  • Say 14:20 in spoken English
    twenty past two
    two past twenty
    two twenty
    twenty two
  • What does "boarding pass" mean?
    Train ticket
    Flight access document
    Hotel voucher
    Passport copy
  • A client is angry because they found a walnut in their salad despite their allergy. Best action?
    Entregarle la hoja de reclamaciones directamente sin decir nada.
    Retirar el plato, disculparse, informar al chef, ofrecer alternativa y compensar.
    Decirle al cliente que se calme y que retire la nuez con el tenedor.
    Culpar al camarero delante del cliente para que vea que se toman medidas.
  • Correct the sentence.
    I didn’t book full board.
    I didn’t booked full board.
    I not book full board.
    Not booked full board.
  • What is a "voucher" in tourism?
    A passport copy
    A document confirming prepaid services
    A complaint form
    A hotel bill
  • What does "gate" mean in an airport?
    Security office
    Boarding area
    Ticket desk
    Airport shop
  • Complete the sentence: "Thank you for ______ us about your holiday."
    contact
    contacts
    contacted
    contacting
  • A guest with a nut allergy finds a walnut in their salad and is angry. What is the best action?
    Retirar el plato, disculparse, informar al chef y ofrecer una compensación.
    Decirle al cliente que se calme y que retire la nuez con el tenedor.
    Entregarle la hoja de reclamaciones directamente sin decir nada.
    Culpar al camarero delante del cliente para que vea que se toman medidas.
  • Translate: "No dude en contactarnos"
    Contact maybe.
    Contact soon.
    Contact if.
    Please do not hesitate to contact us.
  • How do you say 6 June?
    the six June
    the sixth June
    the sixth of June
    June six
  • Complete the sentence: "Further to your ______, we are pleased to inform you…"
    ask
    demand
    question
    request
  • The shop opens ___ 9:00.
    at
    in
    by
    on
  • What does "compensation" mean?
    Deposit
    Money or benefit given for a problem
    Room upgrade
    Extra charge
  • A guide needs to email a VIP event organizer about tomorrow's tour. Which tone is most professional?
    'Dear Ms. Roberts, I am writing to confirm the final itinerary...'
    'Hello there! Hope you're ready for some fun! It's gonna be awesome!'
    'Hi! The tour starts at 9. Don't be late or we'll leave without you.'
    'Tour schedule: 09:00h. Be ready at the lobby. No delays.'
  • A tour guide emails a VIP event organizer about tomorrow's tour. Most professional tone?
    'Hi! The tour starts at 9. Don't be late or we'll leave without you. See ya!'
    'Hello there! Hope you're ready for some fun tomorrow! It's gonna be awesome!'
    'Dear Ms. Roberts, I am writing to confirm the final itinerary for your group...'
    'Tour schedule: 09:00h. Be ready at the lobby. No delays.'
  • Is the city center far?
    Don't go there.
    10 min by taxi.
    Walk for 5 hours.
    Yes, very far.
  • How do you say 11:15?
    quarter past eleven
    half past eleven
    quarter to eleven
    fifteen to eleven
  • What does "half board" mean?
    No meals included
    All meals included
    Breakfast and dinner included
    Only breakfast
  • An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?
    'Please don't be rude, I have 200 other people to worry about.'
    'You have to wait until we take off. It's the law.'
    'I'll bring that when boarding finishes, sir. Would you like some nuts meanwhile?'
    'Sit down and wait for your turn.'
  • Complete: "We are pleased to ______ you the following package."
    give
    make
    offer
    prepare
  • Three passengers from different countries ask for the gate at the same time. How do you manage it?
    Atender solo al pasajero que parece más estresado.
    Señalar con el dedo hacia las pantallas sin decir nada.
    'One moment, please. I will assist you one by one. Madam, you first.'
    Gritar la puerta de embarque en inglés para que todos la oigan.
  • Where can I park my car?
    Park far away.
    Ask the police.
    In the back garage.
    On the sidewalk.
  • Choose the correct phrase.
    We wait confirmation.
    You confirm.
    Confirm soon.
    We look forward to your confirmation.
  • The bed is too hard.
    I'll add a topper.
    Sleep on the floor.
    Deal with it.
    It's good for you.
  • A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?
    Ignorar el mensaje por ser demasiado informal y poco claro.
    Responder con un PDF de 20 páginas con las condiciones legales.
    Clarificar con frases directas: 'Are you looking for a flight to London?'
    Decir: 'Please send a formal email with your passport details'.
  • I need a local map.
    Here is one, enjoy!
    Buy one at shop.
    Use Google Maps.
    I lost the maps.
  • Choose the correct phrase.
    Free WiFi include.
    Complimentary WiFi is included.
    WiFi inside.
    WiFi free included.
  • Complete the greeting: "Good ______"
    food
    service
    morning
    reservation
  • The guests are ___ the lobby.
    in
    on
    at
    by
  • How do you say 29 April?
    the twenty-ninth of April
    the twenty nine April
    the twenty ninth April
    April twenty nine
  • What does "availability" mean in tourism?
    Free rooms or seats
    Extra facilities
    Hotel services
    Type of client
  • How do you say 11 November?
    the eleven November
    the eleventh November
    November eleven
    the eleventh of November
  • The appointment is ___ 10:15.
    by
    on
    in
    at
  • Translate: "Suite"
    Lobby
    Balcony
    Reception
    Suite
  • Complete: "We also provide private airport ______."
    travel
    transfers
    transport
    move
  • Guest: I forgot my key.
    Sleep in the lobby.
    That is a problem.
    I'll give you a new one.
    You are very messy.
  • Choose the correct tourism phrase.
    Price total 450.
    Total price 450.
    The total price is €450 per person.
    Cost 450 maybe.
  • Is there a kids' menu?
    Ask the waiter.
    They don't eat.
    No, kids eat meat.
    Yes, we have one.
  • What time is noon?
    12 p.m.
    1 p.m.
    12 a.m.
    11 a.m.
  • What time is it? 10:45
    quarter past ten
    quarter to eleven
    half past ten
    ten to eleven
  • Translate: "Molestia"
    Complaint
    Noise
    Damage
    Inconvenience
  • Complete: "If the flight is delayed, we ______ assistance."
    offer
    give
    make
    do
  • The shower is leaking.
    Fix it yourself.
    I'll call the maintenance.
    Don't use it.
    Use a bucket.
  • Translate: "¿Puede confirmar su reserva?"
    Could you confirm your booking?
    Confirm now.
    Reservation yes?
    You confirm.
  • What does "all-inclusive" mean?
    All meals and drinks included
    Room only
    Breakfast only
    Dinner only
  • I wake up ___ 7:00.
    in
    to
    on
    at
  • Translate: "¿Cuándo llegó?"
    When you arrive?
    Arrive when?
    When did you arrive?
    You arrive when?
  • I was born ___ 2001.
    in
    on
    at
    by
  • How do you say 10 October?
    the tenth October
    October ten
    the tenth of October
    the ten October
  • How do you say 30 May?
    May thirty
    the thirtieth May
    the thirtieth of May
    the thirty May
  • The brochure is ___ the table.
    on
    in
    at
    by
  • Translate: "Déjeme comprobarlo"
    You check.
    Let me check that for you.
    I check.
    Check it.
  • How do you say 7:45?
    quarter past eight
    quarter to eight
    half past seven
    fifteen past seven
  • How do you say 26 January?
    January twenty six
    the twenty six January
    the twenty-sixth of January
    the twenty sixth January
  • Choose the correct tourism phrase.
    Accommodation is provided in guesthouses.
    Guesthouses accommodation.
    Stay guesthouses.
    Accommodation give guesthouses.
  • What does "cancelled" mean?
    The flight is boarding
    The flight is late
    The flight is early
    The flight will not operate
  • How do you say 5 May?
    the fifth May
    May fifth of
    the five May
    the fifth of May
  • Translate: "Si necesita algo, por favor avísenos"
    You say.
    If you need anything, please let us know.
    Say something.
    Tell later.
  • The tour starts at 9:45. Another way to say it?
    half past nine
    quarter to ten
    quarter past nine
    fifteen past ten
  • Translate: "Factura"
    Invoice
    Receipt
    Voucher
    Form
  • What time is midnight?
    12 a.m.
    11 p.m.
    12 p.m.
    1 a.m.
  • A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?
    'No, it is impossible. You should stay on the ship today.'
    'Yes, don't worry, the scooter can handle anything if you go fast.'
    'The streets are bumpy, but we offer a Panoramic Van Tour instead.'
    'I don't know, I've never used a scooter. You can try and see.'
  • What does "wake-up call" mean?
    Room cleaning
    Phone call to wake a guest
    Taxi reservation
    Dinner reservation
  • Choose the correct tourism phrase.
    Hotel inside city.
    The hotel is located in the city centre.
    The hotel locate centre.
    Hotel centre location.
  • Choose the correct closing after Dear Sir or Madam.
    Bye now
    Yours faithfully,
    Best friend
    Later
  • Say 13:00 in the 12-hour system
    one p.m.
    one a.m.
    thirteen o'clock
    half past one
  • A guest says: 'I’m disappointed. The kids' club is closed and I have a spa appointment. What can I do?'. What is the purpose?
    Pedir asesoramiento sobre actividades deportivas para adultos.
    Comunicar una insatisfacción y buscar una alternativa.
    Reservar una sesión de tratamiento en el spa del hotel.
    Solicitar información sobre las tarifas de la guardería.
  • Is there a vegan menu?
    Yes, the chef can help.
    Only meat here.
    Go to a farm.
    Eat the garnish.
  • What does "check-in" mean?
    Leaving the hotel
    Paying the hotel bill
    Booking a flight
    Arriving and registering at a hotel
  • The tourists are ___ the bus.
    on
    at
    in
    by
  • Correct the sentence.
    Guest complain.
    Guest complain yesterday.
    Guest complaining yesterday.
    The guest complained yesterday.
  • Choose the correct sentence.
    The hotel has 50 rooms.
    The hotel is have 50 rooms.
    The hotel having 50 rooms.
    The hotel have 50 rooms.
  • Choose the correct offer.
    Would you like a wake-up call?
    You need call.
    Call yes?
    Wake-up call.
  • The meeting is ___ Monday.
    in
    to
    at
    on
  • Choose the correct professional phrase.
    Service thanks.
    Choose service.
    Thanks service.
    Thank you for choosing our services.
  • Say 21:45 in spoken English
    nine forty-five
    nine fifteen
    quarter past nine
    half past nine
  • What does "extra charge" mean?
    Discount
    Additional cost
    Refund
    Deposit
  • Correct the sentence.
    My flight was delayed.
    My flight delayed yesterday.
    Flight delay.
    My flight delay.
  • How do you say 9:20?
    half past nine
    twenty to nine
    twenty past nine
    quarter past nine
  • How do you say 8 August?
    the eighth of August
    August eight
    the eighth August
    the eight August
  • I need a wake-up call.
    Use your phone.
    I'll be sleeping.
    No, wake up alone.
    At what time, sir?
  • Complaint: My room is cold.
    Close the window.
    It is winter, sorry.
    Wear a big jacket.
    I'll send a heater.
  • A guest says: 'The kids' club is closed and I have a spa appointment. What can I do?'. Purpose?
    Pedir asesoramiento sobre actividades deportivas para adultos.
    Reservar una sesión de tratamiento en el spa del hotel.
    Solicitar información sobre las tarifas de la guardería externa.
    Comunicar una insatisfacción y buscar una alternativa.
  • Translate: "Salida (vuelo)"
    Take-off
    Departure
    Arrival
    Landing
  • She is ___ the car.
    by
    at
    on
    in
  • What does "fully booked" mean?
    Rooms with discount
    No rooms available
    Many rooms available
    Rooms with breakfast
  • How do you say 12 December?
    the twelfth of December
    the twelfth December
    the twelve December
    December twelve
  • My birthday is ___ June.
    in
    on
    at
    by
  • The reception is ___ the building.
    by
    on
    at
    in
  • Choose the correct phrase.
    Please ask if you have any questions.
    You ask questions.
    Please ask questions.
    Ask if question.
  • Translate: "Ruido"
    Temperature
    Heat
    Noise
    Light
  • Translate: "Por favor acepte nuestras disculpas"
    Sorry maybe.
    Please accept our apologies.
    Accept sorry.
    Apology yes.
  • Say 18:30 in spoken English
    half to six
    six thirty
    thirty past six
    quarter past six
  • Choose the correct professional phrase.
    Flights depart at Friday.
    Flights depart the Friday.
    Flights depart Friday morning.
    Flights depart in Friday.
  • The keys are ___ the table.
    by
    in
    on
    at
  • Choose the correct closing.
    Best regards,
    Good bye
    Bye friend
    See you soon
  • How do you say 13 April?
    April thirteen
    the thirteenth of April
    the thirteen April
    the thirteenth April
  • A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?
    Responder: 'We have vacancies in our shared dormitory modules'.
    'Speak properly, this is a respectable business.'
    'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'
    Ignorarle por usar lenguaje informal como 'Yo' en un negocio.
  • What does "deposit" mean?
    Initial payment
    Refund
    Extra charge
    Final payment
  • Choose the most polite question.
    Tell me now.
    How may I assist you today?
    What do you want?
    Why are you here?
  • Choose the best apology.
    I’m very sorry for the inconvenience.
    No solution.
    Not my problem.
    That’s normal.
  • Can I check out at 12 PM?
    Ask my manager.
    Yes, that is fine.
    No, leave at 8 AM.
    Pay double price.
  • Client: Is breakfast included?
    Yes, from 7 to 10 AM.
    I don't know yet.
    No, pay me now.
    Eat at the cafe.
  • A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?
    Ignorarle por usar la palabra 'Yo' en lugar de 'Good evening'.
    'Speak properly, this is a respectable business.'
    Responder: 'We have vacancies in our shared dormitory modules...'
    'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'
  • How do you say 2:50?
    half past two
    ten to three
    quarter to three
    ten past two
  • Choose the most professional greeting.
    Hello, speak.
    Yes?
    Good afternoon. How may I assist you?
    Hi, what do you want?
  • Translate into English: "¿En qué puedo ayudarle?"
    What do you want?
    Do you need help now?
    How can I help you?
    Can you help me?
  • Where is the toilet?
    I won't tell you.
    In the garden.
    Behind the stairs.
    Use the bushes.
  • Choose the correct professional closing.
    Bye bye
    See you
    Take care friend
    Warm regards,
  • Choose the professional farewell.
    Go.
    Bye.
    Have a pleasant day.
    See.
  • Translate: "Equipaje de mano"
    Large luggage
    Extra luggage
    Hand luggage
    Checked luggage
  • A client is upset because the GPS and child seat they reserved are unavailable. Best response?
    'The contract says subject to availability, so there is nothing I can do.'
    'It’s not my fault, the previous customers didn't return them on time.'
    'You can use your phone's maps and the child is big enough anyway.'
    'I apologize. I will upgrade your car and have a seat delivered now.'
  • What does "guest" mean in tourism?
    Travel agent
    A person staying at the hotel
    Hotel manager
    Tour guide
  • The train leaves at 10:50. Say it differently.
    quarter to eleven
    ten past eleven
    half past eleven
    ten to eleven
  • Complete: "We look forward to ______ you again."
    welcomed
    welcoming
    welcome
    welcomes
  • What time is it? 1:30
    half past one
    half to one
    thirty to two
    quarter past one
  • How do you say 24 November?
    the twenty fourth November
    November twenty four
    the twenty four November
    the twenty-fourth of November
  • The festival is ___ August.
    by
    on
    in
    at
  • Choose the correct formal email opening.
    Hi Smith
    Hey Mr Smith
    Hello Mr Smith
    Dear Mr Smith,
  • What does "laundry service" mean?
    Room cleaning
    Clothes washing service
    Car rental
    Food delivery
  • Choose the correct phrase.
    Express check-in service is available.
    Fast check-in service.
    Check-in fast available.
    Quick check service.
  • Choose the correct formal closing.
    Yours faithfully,
    Best friend
    See you later
    Bye now
  • What does "non-refundable rate" mean?
    Free cancellation
    Flexible booking
    Money cannot be returned
    Discounted price
  • How do you say 3:00?
    quarter three
    three half
    three past
    three o'clock
  • A rent-a-car client is upset because the GPS and child seat are unavailable. Best response?
    'You can use your phone's maps and the child is big enough anyway.'
    'The contract says subject to availability, so there is nothing I can do.'
    'I apologize. I will upgrade your car and have a seat delivered right now.'
    'It’s not my fault, the previous customers didn't return them on time.'
  • How do you say 5:10?
    five ten to
    ten to five
    ten past five
    half past five
  • The train arrives ___ 9:30.
    in
    by
    on
    at
  • Complete: "Please find ______ the conference details."
    under
    down
    inside
    below
  • Translate: "Habitación doble"
    Single room
    Family room
    Twin room
    Double room
  • Translate: "Que tenga un buen viaje"
    Go travel.
    Travel safe.
    Nice travel.
    Have a safe journey.
  • Guest: I'm lost. Where is the lift?
    Read the wall signs.
    Turn left, past the gym.
    Go away, I am busy.
    Why do you ask me?
  • What time is it? 2:05
    five past two
    quarter past two
    five to two
    ten past two
  • What does "return ticket" mean?
    Ticket for one direction
    Ticket for train
    Ticket for two directions
    Ticket with discount
  • How do you say 7:05?
    five to seven
    five past seven
    ten past seven
    quarter past seven
  • Complete: "The tour features a ______ experience."
    seeing
    watch
    viewing
    looking
  • Complete: "Please find ______ the requested information."
    under
    beside
    near
    below
  • Translate: "Llegada"
    Departure
    Boarding
    Arrival
    Gate
  • Problem: Wi-Fi is not working.
    It works for me.
    Wait until tomorrow.
    I will reset it now.
    Use your own data.
  • Complete: "The tour explores the ______ souks."
    big
    many
    famous
    vibrant
  • Client: Where is the bar?
    We have no drinks.
    It's on the top floor.
    Follow the music.
    Find it yourself.
  • Can I store my bags?
    We have no space.
    Yes, in the locker.
    No, carry them.
    Leave them outside.
  • Translate into English: "El vuelo ha sido retrasado."
    The flight delayed.
    The flight was delay.
    The flight is delaying.
    The flight has been delayed.
  • Is the tap water safe?
    Buy bottled water.
    No, you will die.
    Only for washing.
    Yes, it is potable.
  • The train stops ___ the station.
    by
    on
    in
    at
  • How do you say 28 March?
    the twenty eight March
    the twenty-eighth of March
    March twenty eight
    the twenty eighth March
  • Choose the correct professional sentence.
    Tell me if you want info.
    You say information.
    Say if need info.
    Please let me know if you need further information.
  • Choose the correct phrase used in travel emails.
    Information under.
    See information here.
    Please find below the requested information.
    Look under for information.
  • How do you say 14 July?
    the fourteen July
    the fourteenth of July
    July fourteen
    the fourteenth July
  • What does "checked luggage" mean?
    Small bag
    Luggage transported in aircraft hold
    Carry bag
    Personal item
  • Correct the sentence.
    Breakfast served 8.
    Breakfast serve at 8.
    Breakfast is served at 8.
    Breakfast serving at 8.
  • What does "flexible rate" mean?
    Breakfast included
    Booking can be changed or cancelled
    No cancellation allowed
    Very cheap rate
  • How do you say 1 January?
    the one January
    the first January
    the first of January
    January one
  • What does "broken" mean?
    Not working because damaged
    Very old
    Too expensive
    Very small
  • How do you say 27 February?
    February twenty seven
    the twenty-seventh of February
    the twenty seventh February
    the twenty seven February
  • I need an extra towel.
    No more towels.
    Use your old one.
    Dry with your shirt.
    I'll bring it now.
  • We arrived ___ the hotel.
    at
    in
    by
    on
  • Translate: "Gracias por su consulta"
    Thank you for your enquiry.
    Ask thanks.
    Thanks question.
    Question email.
  • How do you say 1:20?
    quarter past one
    twenty to one
    half past one
    twenty past one
  • Write in American format: 12 March 2024
    2024 March 12
    March 12, 2024
    March 2024 12
    12 March, 2024
  • Complete: "The price includes ______ flights."
    return
    back
    double
    two
  • Choose the correct tourism phrase.
    Breakfast accommodation.
    Accommodation include breakfast.
    Accommodation breakfast.
    The accommodation includes breakfast.
  • Complete the polite request: "_____ I see your passport, please?"
    May
    Should
    Must
    Will
  • Translate: "Política de cancelación"
    Room service
    Cancellation policy
    Travel insurance
    Booking form
  • Correct expression used in professional emails.
    Thank you for your questionary.
    Thank you for your ask.
    Thank you for your demand.
    Thank you for your enquiry.
  • Translate: "¿Reservó online?"
    Did you book online?
    Book online?
    Online booking?
    You book online?
  • I need a quiet room.
    I'll move you now.
    Wear headphones.
    Life is noisy.
    No rooms left.
  • Translate: "Recepción"
    Lobby
    Reservation
    Guest
    Reception
  • Complete: "I am pleased to ______ you the following information."
    send
    show
    give
    offer
  • Translate: "Reembolso"
    Payment
    Deposit
    Refund
    Invoice
  • An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?
    'Please don't be rude, I have 200 other people to worry about.'
    'You've to wait, sir. Would you like some nuts meanwhile?'
    'You have to wait until we take off. It's the law.'
    'Sit down and wait for your turn.'
  • Can I smoke here?
    If you pay me.
    Yes, everywhere.
    No, it's illegal.
    Only on the balcony.
  • The excursion is ___ Wednesday.
    by
    on
    in
    at
  • Is there a gym here?
    You look fit.
    Yes, on floor 1.
    No, go running.
    Gym is closed.
  • Choose the correct phrase.
    Contact me maybe.
    Contact if want.
    You contact later.
    Please contact me if you need further details.
  • How do you say 31 October?
    the thirty-first of October
    the thirty first October
    the thirty one October
    October thirty one
  • The flight leaves ___ midnight.
    by
    in
    at
    on
  • Translate: "Cama supletoria"
    Extra bed
    Twin bed
    Baby bed
    Double bed
  • Choose the correct phrase.
    Flights go Madrid.
    Flights work Madrid.
    Flights operate from Madrid to Reykjavik.
    Flights travel Madrid.
  • What does "full board" mean?
    Two meals included
    Breakfast, lunch and dinner included
    Dinner only
    Breakfast only
  • How do you say 21 August?
    the twenty one August
    the twenty first August
    the twenty-first of August
    August twenty one
  • Complete the phrase: "Welcome to our ______"
    hotel
    restaurant
    airport
    ticket
  • Choose the correct phrase.
    Package include tour.
    Package have tour.
    The package includes a guided tour.
    Tour included package.
  • Complete: "We have arranged a ______ excursion."
    guiding
    guideable
    guide
    guided
  • What does "twin room" mean?
    Room for one person
    Family room
    Room with two separate beds
    Luxury suite
  • The AC is too noisy.
    Use earplugs.
    Turn it off then.
    It sounds normal.
    I'll change your room.
  • The tourists are ___ the plane.
    on
    by
    in
    at
  • Choose the most polite response to a complaint.
    That is not my problem.
    It is impossible.
    I'm sorry for the inconvenience.
    You are wrong.
  • How do you say 4 April?
    the fourth of April
    the fourth April
    April four
    the four April
  • Translate: "Queja"
    Compensation
    Problem
    Refund
    Complaint
  • Complete: "Let me ______ your reservation."
    look
    make
    check
    do
  • Choose the correct tourism sentence.
    Tour see monuments.
    Tour monuments visit.
    Tour include monuments.
    The tour includes visits to historical monuments.
  • Choose the correct phrase.
    Wait tomorrow.
    Later maybe.
    No solution.
    We will solve this immediately.
  • I lost my passport!
    Go to the Embassy.
    Check your bag.
    Buy a fake one.
    Call your mom.
  • Guest: I need a taxi now.
    Walk to the corner.
    I'll call one for you.
    Taxis are expensive.
    Take the local bus.
  • Translate: "Espero su confirmación"
    You confirm.
    Confirm please.
    We look forward to your confirmation.
    Confirm soon.
  • A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?
    Clarificar la petición: 'Are you looking for a flight to London? Cash at our office?'
    Ignorar el mensaje por ser demasiado informal y poco claro.
    Responder con un PDF de 20 páginas con las condiciones legales.
    Decir: 'Please send a formal email with your full passport details'.
  • Is the pool open today?
    Yes, until 9 PM.
    I hate swimming.
    No, it is too dirty.
    Only for adults.
  • Translate: "Piscina"
    Balcony
    Gym
    Garden
    Swimming pool
  • On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?
    'I can't understand you. Speak louder please.'
    'Hang up and call when you have better signal.'
    'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'
    Asumir que son dos billetes a Tokyo en abril y confirmar.
  • What is a "receipt"?
    Travel ticket
    Proof of payment
    Hotel reservation
    Room key
  • Choose the correct phrase.
    Choose agency thanks.
    Agency thanks.
    Thank you for choosing our agency.
    Thanks choose agency.
  • Choose the correct phrase.
    Breakfast is included in the price.
    Breakfast include in price.
    Breakfast included price.
    Breakfast inside price.
  • Correct the sentence.
    I stay here last year.
    I stayed here last year.
    Stayed here year.
    I staying last year.
  • What does "balcony" mean?
    Outdoor platform attached to a room
    Restaurant table
    Swimming area
    Hotel entrance
  • Translate: "Gracias por elegir nuestro hotel"
    Choose hotel.
    Thanks hotel.
    Hotel thanks.
    Thank you for choosing our hotel.
  • She got ___ the taxi.
    by
    in
    at
    on
  • The book is ___ the desk.
    in
    at
    by
    on
  • Translate: "Aire acondicionado"
    Air conditioning
    Fan system
    Ventilation
    Heating
  • Choose the correct phrase.
    Daily breakfast include.
    Breakfast include daily.
    Breakfast daily include.
    Breakfast is included daily.
  • Complete: "The package costs €2,150 ______ person."
    by
    for
    per
    each
  • Complete: "I remain at your ______"
    place
    service
    disposal
    desk
  • How do you say 23 October?
    the twenty third October
    October twenty three
    the twenty three October
    the twenty-third of October
  • Translate: "Traslado al aeropuerto"
    Airport check
    Airport gate
    Airport transfer
    Airport ticket
  • Choose the correct email greeting.
    Dear Sir or Madam,
    Hi man,
    Hello friend,
    Good email.
  • How do you say 4:15?
    four half
    quarter past four
    quarter to four
    fifteen to four
  • What time is it? 8:55
    five past nine
    quarter to nine
    ten to nine
    five to nine
  • Choose the correct professional sentence.
    Email answer here.
    I write your email.
    I write because email.
    I am writing in response to your email.
  • I travel ___ summer.
    in
    on
    to
    at
  • How do you say 11:40?
    forty past eleven
    twenty past eleven
    half to twelve
    twenty to twelve
  • What is "room service"?
    Laundry service
    Food delivered to the room
    Cleaning service
    Taxi service
  • Choose the best formal greeting if you don't know the name.
    Good day man
    Hi customer
    Dear Sir or Madam,
    Hello friend
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