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Study
IR 1 (scheduling appointments)
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If a provider does not accept your insurance, what should you do?
Cancel all care
Argue with the receptionist
Ignore it and go anyway
Find one who does or call insurance
Oops!
Okay!
What should you have ready before calling to schedule?
Favorite movie
Name, DOB, insurance, reason for visit
Gym membership
Lunch order
Oops!
Okay!
Your dog hasn’t been eating and seems sick. Who do you call?
Eye doctor
Dentist
Primary doctor
A. Veterinarian
Oops!
Okay!
Why check insurance before scheduling?
To avoid paying full cost C. To surpris
It does not matter
To waste time
To surprise yourself
Oops!
Okay!
Where do you find your insurance company name?
On a random website
On your paycheck
On the appointment reminder
On the front of the insurance card
Oops!
Okay!
You have a fever and sore throat. Who do you call first?
Neuropsychologist
A. Primary care doctor
Vet
Dentist
Oops!
Okay!
How can you find a doctor who takes your insurance?
Guess randomly
Use your insurance website or Google
Ask a stranger
Pick the closet office to you
Oops!
Okay!
You have blurry vision and headaches when reading. Who do you call?
Dentist
Veterinarian
Eye doctor or optometrist
Physician
Oops!
Okay!
The receptionist says you need a referral. What does that mean?
You are banned
You must pay cash only
You cannot ever go
A. Your primary doctor must approve it first
Oops!
Okay!
What does copay mean?
The doctor's paycheck
A discount amount
A free visit
The amount you pay at the visit
Oops!
Okay!
Your tooth hurts when you chew. Who do you call?
Veterinarian
Cardiologist
Eye doctor
Dentist
Oops!
Okay!
What should you do if you do not understand a question on a medical form?
Walk out
Leave it blank
Ask staff for help
Guess randomly
Oops!
Okay!
If appointment times conflict with work what should you say?
Do you have another time available?
I quit my job
Never mind forever
That is unfair
Oops!
Okay!
What number on your insurance card does the office usually need?
Library card number
Driver’s license plate
Social media ID
Member ID
Oops!
Okay!
What should you say first when calling?
Put me on the schedule
Hurry up
Why are you open?
Hello, I would like to schedule an appointment
Oops!
Okay!
True or False: It is okay to leave paperwork blank if you do not feel like filling it out.
False
Oops!
Okay!
Why is it important to list your medications?
So the doctor can treat you safely
So they can charge more money
So they can share it with friends
So they can post it online
Oops!
Okay!
Who is your emergency contact?
A trusted adult who can be called in an emergency
Your neighbor
No one
A favorite celebrity
Oops!
Okay!
Your doctor says you need ADHD testing. Who do you schedule with?
A. Neuropsychologist
Dentist
Veterinarian
Eye doctor
Oops!
Okay!
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