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IR 1 (scheduling appointments)
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Who is your emergency contact?
No one
Your neighbor
A favorite celebrity
A trusted adult who can be called in an emergency
Oops!
Okay!
What should you have ready before calling to schedule?
Lunch order
Favorite movie
Name, DOB, insurance, reason for visit
Gym membership
Oops!
Okay!
The receptionist says you need a referral. What does that mean?
You are banned
A. Your primary doctor must approve it first
You must pay cash only
You cannot ever go
Oops!
Okay!
Where do you find your insurance company name?
On the appointment reminder
On the front of the insurance card
On a random website
On your paycheck
Oops!
Okay!
What number on your insurance card does the office usually need?
Driver’s license plate
Social media ID
Member ID
Library card number
Oops!
Okay!
If appointment times conflict with work what should you say?
Never mind forever
That is unfair
I quit my job
Do you have another time available?
Oops!
Okay!
True or False: It is okay to leave paperwork blank if you do not feel like filling it out.
False
Oops!
Okay!
You have a fever and sore throat. Who do you call first?
Vet
Dentist
Neuropsychologist
A. Primary care doctor
Oops!
Okay!
What does copay mean?
The amount you pay at the visit
The doctor's paycheck
A discount amount
A free visit
Oops!
Okay!
What should you do if you do not understand a question on a medical form?
Ask staff for help
Walk out
Guess randomly
Leave it blank
Oops!
Okay!
Why is it important to list your medications?
So they can share it with friends
So they can post it online
So they can charge more money
So the doctor can treat you safely
Oops!
Okay!
If a provider does not accept your insurance, what should you do?
Argue with the receptionist
Find one who does or call insurance
Ignore it and go anyway
Cancel all care
Oops!
Okay!
Your tooth hurts when you chew. Who do you call?
Cardiologist
Dentist
Veterinarian
Eye doctor
Oops!
Okay!
What should you say first when calling?
Why are you open?
Put me on the schedule
Hurry up
Hello, I would like to schedule an appointment
Oops!
Okay!
How can you find a doctor who takes your insurance?
Use your insurance website or Google
Ask a stranger
Guess randomly
Pick the closet office to you
Oops!
Okay!
Your doctor says you need ADHD testing. Who do you schedule with?
Veterinarian
Dentist
Eye doctor
A. Neuropsychologist
Oops!
Okay!
You have blurry vision and headaches when reading. Who do you call?
Physician
Veterinarian
Dentist
Eye doctor or optometrist
Oops!
Okay!
Why check insurance before scheduling?
To avoid paying full cost C. To surpris
To surprise yourself
It does not matter
To waste time
Oops!
Okay!
Your dog hasn’t been eating and seems sick. Who do you call?
Primary doctor
A. Veterinarian
Eye doctor
Dentist
Oops!
Okay!
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