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IR 1 (scheduling appointments)
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Why is it important to list your medications?
So they can share it with friends
So they can post it online
So they can charge more money
So the doctor can treat you safely
Oops!
Okay!
Why check insurance before scheduling?
To avoid paying full cost C. To surpris
It does not matter
To surprise yourself
To waste time
Oops!
Okay!
The receptionist says you need a referral. What does that mean?
You cannot ever go
You are banned
You must pay cash only
A. Your primary doctor must approve it first
Oops!
Okay!
If appointment times conflict with work what should you say?
Never mind forever
That is unfair
Do you have another time available?
I quit my job
Oops!
Okay!
What should you have ready before calling to schedule?
Name, DOB, insurance, reason for visit
Gym membership
Lunch order
Favorite movie
Oops!
Okay!
Your dog hasn’t been eating and seems sick. Who do you call?
A. Veterinarian
Eye doctor
Primary doctor
Dentist
Oops!
Okay!
Your doctor says you need ADHD testing. Who do you schedule with?
Veterinarian
Dentist
Eye doctor
A. Neuropsychologist
Oops!
Okay!
Your tooth hurts when you chew. Who do you call?
Dentist
Veterinarian
Cardiologist
Eye doctor
Oops!
Okay!
True or False: It is okay to leave paperwork blank if you do not feel like filling it out.
False
Oops!
Okay!
What should you say first when calling?
Put me on the schedule
Hurry up
Why are you open?
Hello, I would like to schedule an appointment
Oops!
Okay!
Where do you find your insurance company name?
On your paycheck
On the front of the insurance card
On a random website
On the appointment reminder
Oops!
Okay!
What number on your insurance card does the office usually need?
Member ID
Driver’s license plate
Library card number
Social media ID
Oops!
Okay!
How can you find a doctor who takes your insurance?
Use your insurance website or Google
Ask a stranger
Guess randomly
Pick the closet office to you
Oops!
Okay!
You have blurry vision and headaches when reading. Who do you call?
Eye doctor or optometrist
Physician
Veterinarian
Dentist
Oops!
Okay!
What should you do if you do not understand a question on a medical form?
Leave it blank
Walk out
Ask staff for help
Guess randomly
Oops!
Okay!
If a provider does not accept your insurance, what should you do?
Find one who does or call insurance
Cancel all care
Ignore it and go anyway
Argue with the receptionist
Oops!
Okay!
You have a fever and sore throat. Who do you call first?
A. Primary care doctor
Neuropsychologist
Vet
Dentist
Oops!
Okay!
What does copay mean?
A free visit
A discount amount
The amount you pay at the visit
The doctor's paycheck
Oops!
Okay!
Who is your emergency contact?
A trusted adult who can be called in an emergency
A favorite celebrity
No one
Your neighbor
Oops!
Okay!
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