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Business Vocabulary: Quality Assurance and Quali ...

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  • If you regularly check quality to see what is happening, you mon___or the quality
    monitor
  • If you state the quality you want in an exact and detailed way, you spe___fy the quality
    specify
  • If you improve the quality of a product, you enh___e the quality
    enhance
  • Costs after delivery can include warranty cl___ms
    claims
  • Materials that are left after a process and have no use are called ____
    waste
  • A size or limit used for checking quality is called a par___eter
    parameter
  • Getting things correct the first time is called right first t___e
    time
  • If quality is bad, we often say it’s p___ quality
    poor
  • Lasting a long time can be described as ____
    durable
  • Things that a customer is particularly interested in; selling points are called ____
    features
  • If you make certain that something has quality, you ens___e the quality
    ensure
  • Involving staff in quality activities is called employee invol___ement
    involvement
  • If quality isn’t as good as similar products, then it’s inf___r quality
    inferior
  • Being checked against a standard is called compl___ance
    compliance
  • The total time to complete a process is called cycle t___e
    time
  • Designing products to be easy to make is called design-for-manuf___ture
    manufacture
  • The aim of quality assurance is zero def___s
    defects
  • If quality is really good, then it’s outs___ing quality
    outstanding
  • Comparing your performance with the best companies is called benchm___king
    benchmarking
  • Returning faulty products can lead to product rec___ls
    recalls
  • If quality is usually good, but not always, then it’s vari___e quality
    variable
  • Examining a process suddenly, without warning is called ____
    spot checks
  • Being similar to what customers expect is called ____
    conformance to requirements
  • Taking occasional small quantities for testing is called ____
    sampling
  • Improving processes step by step is called continuous impr___ement
    improvement
  • Checking small quantities occasionally is called spot ___cks
    checks
  • Materials or small parts that are no longer useful are called ____
    scrap
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