Study

Access Control

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  • What does Delay Time control?
    How long before the gate begins opening after a command
  • A brand-new facility wants to purchase access control. How should you handle it?
    Assign to BDR team and set case to Open and transfer the call to the BDR queue
  • A gate opens at the wrong time of day. What should you verify first?
    Cloud node time zone
  • After power cycling the node, the issue persists. The client has a computer with an Ethernet port. What should you do next?
    Transfer to AC Tier 2
  • What is the FIRST step when a client reports their gate will not close?
    Click Open then Close in the software
  • How does the PDK system communicate to open the gate?
    Keypad → Cloud node → Relay → Gate
  • What feature allows gates to open automatically on a schedule on specific days?
    Auto-Open rules
  • A client reports the cloud node is offline. What is your FIRST recommended step?
    Check status lights and perform / recommend a full power cycle
  • A customer needs help installing new gate hardware. What is the correct action?
    Share the quick setup guide/article first
  • A customer says the codes work but the gate doesn’t open. The remote control ALSO doesn’t open the gate. What does this most likely indicate?
    Physical gate issue (not access control)
  • Where do you view access control hardware installed at a facility?
    Salesforce Facility account → Quick Links → Hardware
  • How can you manually test a gate or door in PDK?
    Use “States” (door icon) → Open
  • A tenant gets “Access Denied” but should have access. What should you check first?
    Tenant status and gate group rules in PDK
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