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ANSWERING COMPLAINTS AT A RESTAURANT

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  • The cans of fish you bought at the shop expired five days ago.
    The cans of fish I bought from your shop expired five days ago.
  • I ordered a medium rare chop but this one is overcooked.
    I asked for a medium-rare chop, but this one is a bit overcooked.
  • This soup is cold
    Sorry, my soup is cold. Could you please heat it up?
  • (Online shopping) Different colour from the advertisement
    In the advertisement, the bag is dark brown, but this one is yellowish brown.
  • (Online shopping) T-shirt: Different size from the size you chose
    The T-shirt I received is a different size from the one I chose./ I ordered a size M, but the T-shirt I got is a different size.
  • The service is very slow!!
    Excuse me, we’ve been waiting for quite a long time. The service is very slow.
  • We ordered sparkling water, not still.
    Excuse me, there seems to be a mistake. We ordered sparkling water, not still.
  • I ordered a rice pudding but I got a cheesecake.
    Sorry, I ordered a rice pudding, but this seems to be a cheesecake.
  • This sea bass is undercooked!
    Excuse me, I think this sea bass is undercooked.
  • The pear in wine is too dry, it should be moisture.
    Excuse me, the pear in the wine is quite dry. I was expecting it to be more moist.
  • My soup spoon is missing
    Excuse me, my soup spoon is missing.
  • This steak is too tough!
    I'm sorry, sir/madam. I’m afraid the steak is quite tough and hard to chew.
  • (Online shopping) Bag smaller than advertised
    The bag I received is smaller than the one advertised on your website.
  • An assistant at the shop was not very helpful.
    The assistant did not provide much help when I asked for assistance.