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wk 11 ielts 11

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  • Comprehensively means…
    C) Completely and in detail
    A) Incorrectly
    B) Quickly
  • Comprehensively analysed means…
    A) Quickly reviewed
    C) Examined in detail
    B) Ignored
  • Values implies…
    A) Promotion rules
    B) Moral principles
    C) Training cost
  • How can emotional intelligence be used in both positive and negative ways in the workplace?
  • Regulating emotions means…
    A) Showing more anger
    B) Hiding emotions
    C) Controlling emotional reactions
  • What does the passage suggest is a danger of emotional intelligence?
    A) It replaces technical competence
    C) It can be used to manipulate or harm others
    B) It always weakens communication
  • Why do visitors to your country often choose to buy certain types of items?
  • What allowed emotionally intelligent workers to have their ideas accepted by leaders?
    B) Showing enthusiasm and controlling emotions
    A) Speaking loudly and strongly
    C) Avoiding emotional communication
  • Why might emotional intelligence encourage employees to challenge workplace traditions more confidently?
  • Translation into better work means…
    A) Written text
    C) Ending conflict
    B) Improved performance
  • Why is emotional intelligence training alone not enough to create kinder workplaces?
    B) It discourages cooperation
    C) It must be paired with the right values
    A) It only focuses on physical skills
  • What deeper implication does the passage make about the relationship between emotional control and taking meaningful risks?
  • Persuade our staff suggests…
    C) Emotional encouragement
    A) Forced compliance
    B) Avoiding emotion
  • Why do traditional markets still attract people even with the rise of modern malls?
  • Do you think buying new things makes people happier? Why or why not?
  • Spoke up more effectively implies…
    C) Clear controlled communication
    B) Aggression
    A) Silence
  • What is one major conclusion of the passage?
    B) Emotional intelligence should not be taught at all
    C) Emotional intelligence is always harmful
    A) Emotional intelligence must be understood in context
  • What lesson do you take from the idea that emotional intelligence is a skill that depends on the values of the user?
  • What features make a shopping center more inviting appealing or enjoyable for customers?
  • Misguided means…
    B) Harmful on purpose
    A) Incorrect or poor judgement
    C) Highly effective
  • Manipulative tendencies refers to someone who…
    B) Avoids involvement
    C) Tries to cheer coworkers
    A) Influences others unfairly
  • Do different generations in your country view shopping differently? How?
  • Extensive means…
    C) Large thorough or wide
    A) Short-term
    B) Minimal
  • How do adverts influence the way people decide what to buy?
  • Extensive attention to emotions implies…
    C) Mostly physical labor
    B) Reading emotional cues constantly
    A) No emotional component
  • What does demean mean?
    C) Motivate others
    B) Embarrass or lower dignity
    A) Give emotional support
  • How does emotional intelligence help someone present new ideas without threatening leaders?
  • How do emotional appeals like those used by Anita Roddick affect group motivation and behaviour?
  • Which workplaces benefit least from emotional intelligence?
    B) Customer service staff
    C) Mechanics scientists accountants
    A) Teachers counselors
  • What message does the author convey about assuming emotional intelligence is always beneficial?
  • How does regulating emotions help employees take meaningful risks?
    B) It removes fear completely
    A) It makes them ignore consequences
    C) It helps them stay calm during stressful decisions
  • Challenging existing situations refers to…
    B) Following all rules
    A) Questioning practices
    C) Changing nothing
  • Manipulation means…
    B) Unfair emotional control
    C) Guiding fairly
    A) Open discussion
  • What contradiction did Menges’ study identify?
    A) People believed they remembered more but actually remembered less
    C) People felt emotional speeches were boring
    B) Emotional speeches improved memory accuracy
  • Kept their fear under control means…
    A) Avoiding risk
    C) Ignoring emotions
    B) Managing fear to act rationally
  • What does the passage imply about emotional intelligence in leadership?
    C) It has no effect on followers
    B) It can reduce people’s ability to think critically
    A) It always improves logical reasoning
  • Challenging existing situations means…
    A) Avoiding conflict
    B) Ignoring rules
    C) Speaking up for improvements
  • Which workplaces benefit most from emotional intelligence?
    C) Highly technical scientific jobs
    B) Jobs focused on emotional interaction
    A) Jobs with no customer contact
  • Advocating for gender equality means…
    C) Staying silent
    A) Challenging employees unfairly
    B) Supporting equal treatment
  • Treated unjustly means…
    A) Fairly
    C) Unfairly or discriminatorily
    B) Efficiently
  • Why might emotional intelligence create a false sense of confidence in listeners?
  • How have shopping habits changed in your country over the past 10–20 years?
  • How might technology change the shopping experience in the future?
  • Made faces and gestures their main focus means…
    B) Avoided coworkers
    A) Focused on non-verbal emotional signals
    C) Ignored cues
  • Demean and embarrass suggests…
    A) Lowering dignity
    C) Encouraging others
    B) Teaching behaviour
  • Why might helping behaviour not be linked to emotional intelligence according to the study?
  • Rob us of our capabilities to reason implies…
    A) Weakens critical thinking
    C) Improves logic
    B) Reasoning unrelated to emotion
  • Are large shopping malls good places for young people to spend their free time? Explain.
  • Used for good or evil implies EI can be…
    B) Not appropriate in schools
    C) Applied ethically or unethically
    A) Only used in leadership
  • How does the author use multiple studies to show emotional intelligence is not universal?
  • What effect did Anita Roddick’s emotional appeals have on employees?
    A) They ignored workplace issues
    B) They were persuaded to support charitable causes
    C) They became less motivated
  • How can shops design their space or atmosphere to make shopping more pleasant for customers?
  • Why do you think some employees with high emotional intelligence became harmful or manipulative?
  • Spoke up more effectively means…
    B) Waited for leaders
    A) Managed emotions and communicated clearly
    C) Avoided risks
  • Why might helping behaviour not be linked to emotional intelligence in the healthcare study?
    B) It only happened during meetings
    A) It required high technical skill
    C) It depended more on personal motivation
  • Why might emotionally intelligent employees be more effective at speaking up about unfair treatment?
  • Why do emotional speeches make people believe they remember more even though they actually recall less?
  • The results were reversed means…
    C) Opposite outcome
    A) Same pattern
    B) No conclusion
  • What happens when workers focus too much on reading others’ emotions instead of their tasks?
    B) They may lose focus and perform worse
    A) They become more productive
    C) They communicate more effectively
  • What behavior was observed in emotionally intelligent employees who became harmful?
    C) They used emotional skills to manipulate coworkers
    A) They avoided speaking up
    B) They refused to show empathy
  • Distracting means…
    A) Helping focus
    C) Improving communication
    B) Pulling attention away
  • Why might emotional intelligence be less useful or even harmful in technical jobs?
  • Why do you think emotional intelligence should be taught with values attached?
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