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Active words and their definitions
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To successfully connect to someone by phone.
Get through
Oops!
Okay!
To return someone’s phone call.
Call/ring back (later)
Oops!
Okay!
To write important information during a phone call.
Take down details
Oops!
Okay!
To put something into something else.
Insert
Oops!
Okay!
Something is damaged so badly that it can’t be repaired or used anymore.
It’s a complete write-off.
Oops!
Okay!
To remove something by raising it.
Lift out
Oops!
Okay!
Feeling upset or annoyed because you can’t do something easily.
Frustrated
Oops!
Okay!
To talk louder.
Speak up
Oops!
Okay!
To connect a caller to another person or department.
Put through (to)
Oops!
Okay!
To end a phone call.
Hang up
Oops!
Okay!
Making someone feel less worried or afraid.
Reassuring
Oops!
Okay!
A person who answers calls and gives help or advice over the phone.
Helpline operator
Oops!
Okay!
Feeling or showing thanks for something someone has done.
Appreciative
Oops!
Okay!
To remove something by turning it the opposite way.
Unscrew
Oops!
Okay!
To attach or fix something by turning it round and round.
Screw in
Oops!
Okay!
To reply or contact someone again later.
Get back (to)
Oops!
Okay!
Wait for a short time, especially on the phone.
Hold on a moment
Oops!
Okay!
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