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Active words and their definitions

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  • To successfully connect to someone by phone.
    Get through
  • To return someone’s phone call.
    Call/ring back (later)
  • To write important information during a phone call.
    Take down details
  • To put something into something else.
    Insert
  • Something is damaged so badly that it can’t be repaired or used anymore.
    It’s a complete write-off.
  • To remove something by raising it.
    Lift out
  • Feeling upset or annoyed because you can’t do something easily.
    Frustrated
  • To talk louder.
    Speak up
  • To connect a caller to another person or department.
    Put through (to)
  • To end a phone call.
    Hang up
  • Making someone feel less worried or afraid.
    Reassuring
  • A person who answers calls and gives help or advice over the phone.
    Helpline operator
  • Feeling or showing thanks for something someone has done.
    Appreciative
  • To remove something by turning it the opposite way.
    Unscrew
  • To attach or fix something by turning it round and round.
    Screw in
  • To reply or contact someone again later.
    Get back (to)
  • Wait for a short time, especially on the phone.
    Hold on a moment