REVIEW I TOURISM 2 1ST TERM | Baamboozle - Baamboozle

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How would you describe this trend?

increased sharply/ dramatically

What techniques can you use in quality assurance?

suggestion box, customer charter, observation, appraisal, focus group, bechmarking, reward/ incentive scheme, mystery shopper, performace standards

What are the two type of services in the T&T industry?

tangible and intangible

What does MICE stand for?

Meetings, incentives, conferences and events

What is inbound/ domestic/ outbound tourism?

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What is the main difference between an online travel agency and a comparison site?

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What changes have tourism businesses been able to make due to developments in ict?

...

What are the types of travel?

Leisure, Business, Niche or specialized

How would you describe this trend?

fluctuated

When people take a year between high school and university.

GAP YEAR

What are the types of tourism organizations?

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Organizations that do not belong to goverment, but support the industry of Tourism

Charities.... non govermental

What is a customer charter?

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What is VRF Toursim?

Visiting relatives and friends

Travel agents, hotels and restaurants are part of _____ which help to promote their brands and give training.

trade associations

What are the components of the tourism industry?

accommodations, transport, visitors attractions, travel agents, tour operators, ancillary service

How can a Company ensure a good customer service?

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Describe the customer's journey in an attraction.

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How would you describe this trend?

fell slightly