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Making a phone call

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  • What if you aren't free at the time that they offer for the appointment?
  • If you need to change your appointment, what can you do?
  • What would you do if you had more questions?
  • If you don't know who to talk to, what can you do?
  • What can you do if you forget when or where your appointment is?
  • If the phone line is busy, what can you do?
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