The Athlete request a price match to an order in Preparing for Shipment. What do we do?
PB 363: Gain Chat SR approval to place with the TP Appeasement Assignment Group with the template.
What PB Article provides information if an Athlete is contacting about missing or replacement parts for Private Label Brands?
PB 214
The Athlete returned the wrong item to DSG and wants the item sent back. What PB Article do we follow to resolve and what do we do?
PB 24 | Warm Transfer to T2 Group after Chat SR Approval
How long is the warranty period for Quest private label products.
1 Year Warranty
True or False: The Athlete is disputing charges for an online order. Teammates will warm transfer to DSG T2 LTL.
False - Per PB 363; place with Sales Audit Assignment Group | T2 Group is incorrect.
F.L.A.R.E. means?
Friendly | Listening | Acknowledge | Resolution | Educate
What PB Article references placing with an Assignment Group?
363
If the Athlete is looking for an in-store purchase receipt, but they did not use the ScoreCard what should you do based on what PB Article?
PB 108: Gather the details | Create Interaction | Gain Chat PF Approval | Warm Transfer to T2
True or False: The Athlete receives a delivery with the security tag on, we can reship a replacement.
False
True or False: Store Complaints are escalated through the Sensitive Interaction form.
False