B1.2 BPO - Day 14 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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By the time the supervisor was arrive, the team already solved the problem.

By the time the supervisor arrived, the team had already solved the problem.

The technician had arrive before the customer even called.

The technician had arrived before the customer even called.

While the agent spoke to the customer, the system crashed suddenly.

While the agent was speaking to the customer, the system suddenly crashed.

I was checking the customer’s account when suddenly she was going to hang up.

I was checking the customer’s account when suddenly she hung up.

We were going to sent the email yesterday, but the server was down.

We were going to send the email yesterday, but the server was down.

The agent decided to transfer the call after the customer was shouting.

The agent decided to transfer the call after the customer started shouting.

Yesterday, I was going to called the client, but the line was busy.

Yesterday, I was going to call the client, but the line was busy.

The client complained while he waited on hold for twenty minutes.

The client complained because he had waited on hold for twenty minutes.