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G12 - Writing 8a - Complaint letter/email

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  • Complete the following expression: I am writing to ......
    express my dissatisfaction about ....
  • What style is the complaint letter/ email?
    Formal
  • What should paragraph 3 be about?
    the specific action to be taken.
  • Complete the following expression: To whom it may ......
    concern
  • Which personal pronoun should be mostly used?
    The personal pronoun "I"
  • What should paragraph one be about?
    The reason for writing
  • complete the verb: I expect you to re-..... me.
    fund
  • which one of these is not a feature of formal style? (full verb forms- passive voice- formal linkers- modal verbs- phrasal verbs- advanced vocab.)
    phrasal verbs
  • How should your tone be when writing a letter/ email of complaint?
    polite but clear and firm
  • Complete the following expression: To make matters ....
    worse
  • What should paragraph 2 be about?
    an outline of the problems with the order.