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  • A team member proposes a legally questionable but profitable strategy. How should this be handled in the meeting?
    Raise legal/ethical risks immediately. / Request clarification and compliance assessment. / Suggest consulting legal counsel before any decision.
  • Two members openly disagree and tension becomes personal. What should happen?
    Intervene immediately. Refocus on issues, not personalities. Rephrase arguments neutrally. Reinforce professional standards.
  • In a spontaneous meeting, what is more important: perfect content knowledge or clear structure and interaction? Why?
    Clear structure and effective interaction, because meetings are about communication, decision-making, and collaboration... not memorised content.
  • What should be included when closing a meeting?
    A summary of decisions Clear action points Deadlines Confirmation of next steps
  • You have 3 minutes left and the group hasn’t reached a decision. What do you do?
    Summarise key arguments. /Propose options clearly. /Suggest a vote or assign further analysis. / Define a concrete next step.
  • Why should action points include deadlines and responsible persons?
    Ensures accountability. Prevents diffusion of responsibility. Makes follow-up measurable. Increases implementation success.
  • Give two phrases to encourage participation from quieter members.
    “What’s your view on this?” “We haven’t heard from you yet — would you like to add something?”
  • What is the difference between an agenda item and an action point?
    An agenda item is a topic to discuss. An action point is a task assigned to someone after discussion.
  • What should you do if emotions rise
    Stay calm and refocus on the issue
  • The group becomes silent after a complex proposal. How should the chair respond?
    Clarify the proposal. Ask targeted questions. Invite specific individuals to respond.
  • During the meeting, one participant speaks constantly and interrupts others. As chair, what do you do?
    Politely intervene: “Thank you — let’s hear other perspectives.”  or Redirect: “I’d like to invite others to contribute."
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