Have you ever stayed late at the office to finish your work?
Have you ever helped a friend with official documents?
Have you ever worked with another department in the town office?
Have you ever visited another town’s office?
Have you ever been to a town meeting?
Have you ever met someone famous in your town?
Have you ever written an official letter in English?
Have you ever made a mistake in a document?
Have you ever answered the phone and didn’t understand the caller?
Have you ever given directions to someone looking for another office?
Have you ever trained or helped a new colleague?
Have you ever explained the same rule many times in one day?
Have you ever spoken to someone who was very angry at the town office?
Have you ever forgotten an appointment?
Have you ever helped a citizen fill in an application form?