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Course General Quiz

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  • BONUS: What are the three ingredients/parts of the Canadian dish "poutine"?
    fries/chips, gravy, cheese (curds)
  • What is one phrase you can use to disagree politely?
    That's true, but...;I see your point, however...;I'm not sure I agree with you.
  • What are 3 things that make a presentation good?
    body language, speak clearly, don't speak too fast, signposting, clear conclusion, greeting/introduction, enthusiasm/interest in the topic
  • What are 3 topics you should AVOID during small talk?
    politics, religion, family, money, age, etc.
  • COMPLETE THE SENTENCE: Can I just __________?
    Can I just add something here?
  • What is one phrase you can use when dealing with a customer complaint?
    How can I help you? I'm sorry for the inconvenience. Here are some options. I understand your concern.
  • Why are phone calls often more difficult than in person conversations?
    Can't see their body language, facial expressions, mouth
  • How should you START a presentation?
    Greeting/Introduction
  • What are the four categories for useful phrases in a meeting?
    agreeing/disagreeing politely, interrupting/turn-taking, making suggestions, summarizing decisions
  • BONUS: What is a popular dessert in Canada?
    Nanaimo Bars
  • What are 3 "safe" topics for small talk conversations?
    weather, traffic, hobbies, sports, studies, work, food, etc.
  • What are 2 polite workplace phrases?
    could you, make sure to, don't forget to, please
  • VOCABULARY: I don't quit when things are difficult because I'm very __________.
    determined
  • The CEO's role in a meeting is to... (3)
    start the meeting, summarize the discussion/solution, end the meeting.
  • What is a polite and effective way to give someone feedback?
    compliment sandwich
  • How should you END a presentation?
    conclusion/summary, thank the audience for listening
  • What are THREE options you can give a customer if they are unhappy with something they bought?
    Refund, exchange, return
  • What does "HR" stand for?
    Human Resources
  • What is a phrase a CEO might use in a meeting?
    Let's get started; Let's confirm the next steps; So, we've decided to...
  • TRUE OR FALSE: You can say "that's settled then" to agree politely.
    FALSE (use for summarizing decisions)
  • What is an intern's role in a meeting?
    Share ideas, take notes
  • EXPLAIN: What does it mean if I say skills are "transferable"?
    Skills that you learned from/that are relevant to one job that you could use in another job.
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