A response matrix which determines the number and type of units that will respond.
Alarm Levels
Telecommunications Device for the Deaf
TDD
An unexpected situation that does not require immediate response.
Non-Emergency
An intentional and unlawful taking of property from a person through the use of force, violence, assault, or threat.
Robbery
Fire engines with built in ladders that allow personnel to climb to reach higher levels.
Ladders
IP
Internet Protocol
Pressure of circulating blood against the walls of the blood vessels.
Blood Pressure (BP)
A technique which utilizes rescue breathing and chest compressions when a patient has suffered from cardiac arrest.
Cardiopulmonary Resuscitation (CPR)
An incident in which a trapped victim must be removed from a vehicle or other type of machinery
Extrication
A state of abnormally high internal body temperature.
Hyperthermia
NIMS
National Incident Management System
The automatic identification and transmission of the phone number associated with an incoming call to the ECC. This includes both landline and mobile numbers.
Automatic Number Identification (ANI)
A group of responders trained to deal with unusually dangerous or violent situations and having special, or superior, weapons more powerful than standard issue.
Special Weapons and Tactics (SWAT)
A physical altercation
Fight
OC
Operations Chief
Operating a vehicle while under the influence of drugs and/or alcohol.
Driving Under the Influence (DUI)
Basic fire apparatus that has a self-contained pump used for pumping water through hoses to extinguish the fire.
Engine
A written order issued by authority of the state and commanding the seizure of the person named.
Warrant
A slow thorough search to ensure no occupants were overlooked during the prior search.
Secondary Search
Using nuclear materials as a terrorist tactic with the intent to cause massive devastation; attacking nuclear facilities, purchasing, or building nuclear weapons, and dispersing radioactive materials.
Nuclear Terrorism
Low blood pressure
Hypotension
A status called by incident command when the situation is no longer escalating.
Under Control
The incident time will be initiated by the PST and the incident commander will respond with a status update. Status updates are provided every ten to twenty minutes, or as defined by the agency.
Incident Command (IC) Time/Benchmark
Unlawfully entering a dwelling, structure, or conveyance with the intent to commit an offense inside.
Burglary
PHI
Protected Health Information
The threat of bodily harm by a person with the apparent, present ability to carry out the threat.
Assault
A secured area for landing emergency aircraft.
Landing Zone (LZ)
The state of being protected against the criminal or unauthorized use of electronic data, or the measures to achieve this
Cybersecurity
EOC
Emergency Operations Center
A sudden surge of electrical activity in the brain that typically affects how a person acts or feels for a short time. Symptoms may range from dramatic shaking to barely noticeable.
Seizure
A non-structure fire that occurs in the wildland.
Forest Fire / Wildfire
Also known as NG911, the “Next Generation” of 911, which includes receiving texts, videos, and images.
NextGen
MLTS
Multi-Line Telephone Services
MNS
Mass Notification Systems
A location away from the scene where units wait for their assigned position.
Staging
A statement that can be objectively verified or proven to be true. It is based on observable, concrete evidence and is not subject to interpretation.
Fact
PHI
Protected Health Information
Four-wheel drive vehicle that is capable of responding to off-road incidents.
Brush Truck
Wrongfully taking or carrying away of one person by another by force, fraud, or persuasion.
Abduction
A division of the Federal Bureau of Investigation (FBI) that provides information about people’s criminal history, stolen property, criminal organizations/activities, and other law enforcement related data to qualified entities.
CJIS: Criminal Justice Information System
Versatile all-in-one firefighting and rescue units.
Quints
CYMBALS
Color; Year, Make/Model, Body; Additional Descriptors; License/Tag; State
EMA
Emergency Management Agency
The state's central repository for criminal records, histories, and hot files.
Florida Crime Information Center (FCIC)
A truck which provides additional air supplies to the firefighters on scene.
Air Truck
FDOH
Florida Department of Health
A serious crime punishable by death or imprisonment in a state penitentiary or in correctional facilities for at least one day over a year.
Felony
A person who maliciously and repeatedly follows, harasses, or cyber stalks another person.
Stalking
EMS
Emergency Medical Services
A verbal argument which has not yet resulted in physical contact.
Disturbance
There are no additional occupants or victims.
All Clear
FDLE
Florida Department of Law Enforcement
Front side of a structure as established by incident command.
Alpha
Offenses against society, where the government prosecutes individuals who violate established laws. The willful, negligent, or reckless violation of criminal law or statute which can result in sanctions in the form of imprisonment.
Criminal Law
The protective clothing worn by firefighters for interior structural firefighting.
Bunker Gear
DOA
Dead on arrival
ECC
Emergency Communications Center
Roll call of all units assigned to an incident, usually done with incident command.
Personnel Accountability Report (PAR)
High Blood Pressure
Hypertension
CIU
Crisis Intervention Unit
Medical Evacuation
Medevac
A conclusion or interpretation drawn from available evidence or facts. It involves making deductions or educated guesses based on the information at hand.
Inference
Any premeditated, politically motivated attack against information, computer systems, computer programs, and data which results in violence against non-combatant targets by sub-national groups or clandestine agents (hacking)
Cyberterrorism
An incident where the number and severity of casualties exceeds the capability of the responder’s initial resources.
Multi Casualty Incident (MCI)
A set of portable towers and repeaters that can be deployed to disaster zones or other locations with limited communication, ensuring responders stay connected.
Mutual Aid Radio Cache (MARC)
TCC
Telematic Call Center
High-reach platforms for specialized scenarios requiring extended reach and capabilities
Towers
A criminal offense that is punishable by a term of imprisonment in a county correctional facility for up to a year.
Misdemeanor
Radio protocols with built-in mutual aid features and a dedicated 700 MHz frequency designed to enable cross-agency communication regardless of the internal radio frequencies used.
Project 25 (P25)
A boat used for fighting fires on waterways or for providing water rescues.
Fire Boat
A method which provides PSTs and supervisors with the opportunity to regularly monitor work performance and take corrective action in the form of training.
Quality Assurance (QA)
ETA
Estimated Time of Arrival
Being aware of one’s surroundings, potential exposures, scene safety, and the wellbeing of the team.
Situational Awareness
EAS
Emergency Alert System
To communicate words, images, or language by or through the use of electronic mail or electronic communications, directed at a specific person, causing substantial emotional distress to that person and serving no legitimate purpose.
Cyber Stalking
Rear side of a structure as established by incident command
Charlie
Distributes incoming calls among available PSTs, ensuring efficient workload management and minimizing caller wait times.
Automatic Call Distribution (ACD)
A device which allows firefighters to breathe fresh oxygen while in a hazardous environment, Radio transmissions can be muffled and difficult to understand
Self-contained Breathing Apparatus (SCBA)
A pre-determined agreement between multiple agencies to provide mutual assistance for fires and other large-scale emergencies.
Automatic Aid
A state of abnormally low internal body temperature
Hypothermia
The use or threat of the use of violence of a criminal nature against people or property by an environmental-oriented group for environmental-political reasons.
Eco-terrorism
TRS
Telecommunication Relay Service
Wrongful or criminal deception intended to result in personal or financial gain.
Fraud
right side of a structure as established by incident command
Delta
SOP
Standard Operating Procedure
FEMA
Federal Emergency Management Agency
Internationally recognized distress signal
Mayday
NWS
National Weather Service
A unit used to respond and/or transport for medical emergencies
Rescue
Allows call over the internet.
Voice over Internet Protocol (VoIP)
An engine with aerial capabilities
Aerials
A rapid search to locate victims before or during the fire suppression operation.
Primary Search
An excessive and/or dangerous dose of a drug, whether intentional or accidental.
Overdose (OD)
Serious, unexpected events with potential for injury, loss of life, or property damage
Emergency
A visual cue or tone to direct attention to the source
Audible Alarm
Willfully remaining on a property without authorization.
Trespass
Groups of trained PSTs sent to disaster zones to bolster overwhelmed ECCs
Disputes between individuals or organizations where one party seeks compensation for the damages or injuries caused by the other.
Civil Law
May be used to conceal a call for help from a suspect.
Silent Alarm
An interruption or severe reduction of oxygen-rich blood supply to a part of the brain. The interruption may be caused by a clot, plaque fragments, or a ruptured or leaking vessel. A CVA is commonly referred to as a stroke.
Cerebrovascular Accident (CVA)
Terrorism used to seek self-determination which may range from gaining greater autonomy to establishing a completely independent sovereign state.
Nationalist Terrorism
A person whose body is unable to regulate blood sugar. Some symptoms may mimic those of intoxication.
Diabetic
A federal law that provides data privacy and security provisions for safeguarding confidential and Protected Health Information (PHI)
Health Insurance Portability and Accountability Act (HIPAA)
Specialized rescue and access tools reaching various heights and angles.
Platforms
A portable device which can analyze the heart rhythm and deliver an electrical shock (when necessary) to restore the heart to a normal rhythm.
Automated External Defibrillator (AED)
Initial observations and evaluations from the first responding units.
Scene Size-Up
A partial or full blocking of the airway. An airway may be obstructed by the tongue, foreign bodies, swelling, trauma, and some infections.
Airway Obstruction
LC
Logistics Chief
AVL
Automatic Vehicle Locator
PSAP
Public Safety Answering Point
Responsible for managing public communication and media relations during critical incidents and large-scale events.
Public Information Officer (PIO)
DNR
Do Not Resuscitate
Involves displaying empathy, offering reassurance, and showing genuine concern.
Compassion
CA
Communications Assistant
FERP
Facility Emergency Response Plan
A centralized platform to manage and track emergency calls, allocate resources, and disseminate critical information.
Computer Aided Dispatch (CAD)
The principles of conduct that govern a person's actions and behavior.
Ethics
NAMI
National Alliance on Mental Illness
A cut or tear of the skin or flesh
Laceration
A specialty vehicle used exclusively for aircraft firefighting.
Aircraft Rescue Firefighting Vehicle (ARFF)
Acknowledging that units have received the incident.
Acknowledged / Received
Involves not utilizing lights and sirens.
Non-Emergency Response
A warrant issued as a result of civil contempt.
Writ of Bodily Attachment
The measure of a person’s responsiveness to stimuli.
Level of Consciousness (LOC)
EMD
Emergency Medical Dispatch
PC
Planning Chief
CWPP
Community Wildlife Protection Plan
Knowingly and willfully resisting, obstructing, or opposing a law enforcement officer engaged in the execution of legal process, or lawful execution of a legal duty.
Resisting Arrest
Maintain silence during dangerous incidents (bomb threats, active assailants, etc.) to conceal responder location.
Radio Silence
TTY
Teletypewriter
States that use force or the threat of force without declaring war to terrorize citizens and achieve a political goal.
State Terrorism
Assessing the environment for any potential hazards (weapons, number of people involved, environmental concerns, downed power lines, spilled chemicals, unstable structures, violent patients, etc.)
Scene Safety
WO
Watch Office
Emergency medical care provided by paramedics that involve invasive procedures.
Advanced Life Support (ALS)
Helicopters or planes used to drop water or fire retardant in large quantities
Aerial Firefighting
Canine Units
K9
An emergency technique that utilizes upward thrusts just below the rib cage, to force air from the lungs and up through the trachea to dislodge a foreign body from a choking person’s airway.
Abdominal Thrust (formerly known as the “Heimlich Maneuver”)
Includes utilizing lights and sirens.
Emergency Response
Facilitating the sharing of resources between different jurisdictions.
Mutual Aid
NLETS
International Justice and Public Safety Network
Trucks which carry large amounts of foam to fight fires accelerated by airplane fuel.
Foam Truck
An urgent message which takes precedence over routine radio traffic
Emergency / Priority Traffic
Establish, maintain, and/or broadcast a description of persons or property of interest.
Be on the Look Out (BOLO)
FCC
Federal Communications Commission
Ensures equal access to 911 services for everyone.
Americans with Disabilities Act (ADA)
Substances that can be solids, liquids, or gases. These substances can cause harm to people, the environment, and property if not handled properly.
Hazardous Materials
CBRN
Chemical, Biological, Radiological, or Nuclear
CBT
Cognitive-Behavioral Therapy
EMT
Emergency Medical Technician
SEAS
State Emergency Alert System
Any non-consensual touching of the intimate parts of another. This could include union with the sexual organ of another; or oral, anal, or vaginal penetration by someone or some object.
Sexual Battery
The outward appearance, behavior, and attitudes that reflect a commitment to excellence and a dedication to serving others.
Professionalism
An injunction or protective order issued by the court which requires one person to stop harming another.
Restraining Order
The abrupt loss of effective heart function.
Cardiac Arrest
An apparatus used to administer a fluid into a vein
Intravenous (IV)
A short narrative completed by field units after contact with citizens.
Field Information Report (FIR)
The unauthorized removal or concealment of property.
Theft
Fainting
Syncope
DOT
Department of Transportation
Units have completed the assignment and are available for the next incident
Clear / Available
Left side of a structure as established by incident command.
Bravo
No longer on scene when responder arrived.
Gone on Arrival (GOA)
Not necessarily believed to be in physical danger at the time of their disappearance.
Missing Person
SRO
School Resource Officer
The unlawful use or threatened use of force or violence by a person or an organized group against people or property with the intention of intimidating or coercing societies or governments, often for ideological or political reasons.
Terrorism
The automatic identification and transmission of the caller's approximate location to the ECC.
Automatic Location Identification (ALI)
A set of expectations or guidelines that define the level of performance required for a specific job or task.
Performance Standards
This internet-based system bridges the gap between agencies with incompatible radio systems, enabling real-time communication during critical situations.
Florida Interoperability Network (FIN)
The act of maliciously setting fires or causing an explosion.
Arson
GSW
Gunshot Wound
GPS
Global Positioning System
PST
Public Safety Telecommunicator
IC
Incident Commander
The national hub for criminal justice information, encompassing all fifty states, U.S. territories, and Canada.
National Crime Information Center (NCIC)
A technology that allows text to be sent immediately as it is created through wireless handsets that use IP-based technology on networks that support RTT.
Real Time Text (RTT)
The delivery of high-quality cardiopulmonary resuscitation (CPR) instruction by trained 911 PSTs for acute events requiring CPR. Could also be referred to as Dispatch Directed CPR.
Telecommunicator CPR (T-CPR)
Audible and visual notifications tell occupants that emergency conditions exist.
Fire Alarms
The intentional touching or striking of another person in a harmful or offensive manner, without that person’s consent.
Battery
EAP
Employee Assistance Program
Units have arrived on the scene of an incident.
On Scene / Arrival
The position of authority on a scene. The IC is responsible for all decision-making. It is the only position which must always be staffed.
Incident Commander (IC)
A subset of terrorism in which terrorist groups participate directly in the cultivation, manufacture, transportation, or distribution of controlled substances and the monies derived from these activities.
Narcoterrorism
Cessation of breathing due to a failure of the lungs to effectively function.
Respiratory Arrest
A mobile water source.
Tanker
A division of a law enforcement agency that investigates citizen complaints of police misconduct and handles internal disciplinary matters.
Internal Affairs (IA)
Initiation of efforts to find and identify a person or object.
Attempt to Locate (ATL)
Property or structures in close enough proximity that can be damaged by smoke, heat, or flames.
Exposures
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