Work in pairs. Ask and answer the questions
I work in the ... department, I manage..., I work in the Buenos Aires office, etc. (p. 19)
Work in pairs. Use phrases to respond or ask about a complain from Unit 4.
How can I help you? What's the problem? I could/can give you your money back. You can/could choose a different phone. Did you try...? I'll order a new one now..
Work in pairs. Take turns meeting each other and introducing yourselves. Talk about your name, nationality and job.
Great!
Work in pairs. Take a moment to think about your answers. Use phrases related to workplace visits.
Good morning. How may I help you? I'm here to see (someone). What's your name? It's (name) Could you spell that? Sure. It's... // Have a seat. (P. 15)
Ask and answer 3-5 questions about your partners' employee registration.
What’s your surname? What’s your first/given name? What’s your gender? What’s your nationality? What’s your marital status? What’s your email address?, etc.
Work in pairs. Use the ideas in the box to ask questions about your partners' work.
at + time, in + month, season, year, part of the day, on+date, day, special day, official holidays, from+day,time date to+day,time,date (p. 29)