After holding 10min., the interpreter is required to check if the agent disconnected by using the ________ script:
No-response script
If the LEP has a bad connection which affects the quality of the call, the interpreter should
Inform the agent and ask for repetition
What are three tools TPC INTS can use to find unknow terms?
Ask the AGT and LEP for a moment to look up a word, ask the AGT or LEP for clarification, and ask the AGT for spelling
What is the standard hold time (unless otherwise specifically instructed)?
10 minutes
If the LEP states a partial message in English the INT. will not convey that part of the message, T/F?
False
If the LEP directs a comment towards the interpreter while on hold, the interpreter will state:
"This is the int, we are still waiting for the agent. Please wait"
The interpreter should not interpret automated messages T/ F?
True
when asking for a moment to look up a word, you only need to inform the person who provided the word T/F?
False
Which of the following scripts will the INT use when the agent has requested to place a call to the LEP
Dial-out Script
When a call is placed on hold, what should the INT do?
Mute the line
If both parties establish a conversation in the same language, the interpreter should state________.
Is there anything else the interpreter can help you with (Closing script)
The interpreter can ask the LEP for spelling of essential information (e.g. name, address. etc.) T/F?
False
If there is dead air when the call connects, the interpreter will use the ______ script:
No-response script