Tense Builder: Travel Agent Edition | Baamboozle - Baamboozle

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Describe the kinds of questions clients often ask you about baggage.

Simple Present

A client called yesterday with a complaint—what did they say?

Simple Past

You’re in the middle of booking an international cruise—what are you double-checking?

Present Continous

Your colleague needs help on a call—what will you offer to do?

Future Simple - Will

Describe what you usually do when a client wants to change their flight.

Simple Present

A colleague is helping a couple reschedule their honeymoon—what is she doing?

Present Continous

You're preparing for a training session—what are you going to review?

Future Simple - Going to

You just found a better price—what will you do?

Future Simple - Will

While you were confirming the cruise booking, what was your client doing?

Past Continuous

You’re training a new employee this week—what are you teaching them?

Present Continous

You just received new travel guidelines—how are you going to inform your clients?

Future Simple - Going to

You have a scheduled call with the airline tomorrow—what are you going to ask?

Future Simple - Going to

A client just asked about flight availability—what will you tell them?

Future Simple - Will

Your manager is talking to an airline representative—what is she asking?

Present Continous

Say what you do when a client misses their flight.

Simple Present

What were you working on when your manager asked for help?

Past Continuous

The system is down again—what will you say to the client?

Future Simple - Will

When was the last time you had to cancel a cruise for a client?

Simple Past

Describe what your coworker is doing right now in the office.

Present Continous

Describe a situation when you gave a client a refund.

Simple Past

You were helping someone book a last-minute flight—what were they asking for?

Past Continuous

Tell us about a mistake you made in a past booking.

Simple Past

A client wants to change destinations—what will you suggest?

Future Simple - Will

Talk about the process you follow when confirming a cruise reservation.

Simple Present

You were speaking to a representative when a second call came in—what were you saying?

Past Continuous

A client sounds upset—what will you do to reassure them?

Future Simple - Will

Your client wants to book a cruise for December—what are you going to check first?

Future Simple - Going to

A client emailed you last night—what are you going to reply?

Future Simple - Going to

Explain what you say when you answer the phone.

Simple Present

Your team has a meeting this afternoon—what are you going to discuss?

Future Simple - Going to

While the client was explaining their issue, what were you thinking?

Past Continuous

A client is on hold—what are you doing while waiting for the cruise line to pick up?

Present Continous

A client missed their cruise departure—how will you help them?

Future Simple - Will

What happened the last time a flight was delayed?

Simple Past

Talk about the last time you booked a group flight.

Simple Past

Say how your agency communicates with airline representatives.

Simple Present

You were on the phone with a client when the system crashed—what were you doing?

Past Continuous

Your agency is launching a new travel promotion—what are you going to tell clients?

Future Simple - Going to

Describe what was happening in the office during the last big promotion.

Past Continuous

What did you say during your last phone call with a cruise line?

Simple Past

You’re currently speaking with a client who’s panicking about a canceled flight—what are you doing?

Present Continous

Talk about how your agency handles last-minute cruise bookings.

Simple Present