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Day One Refresher

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  • What does PMS stand for at Newbook?
    Property Management System
  • When was Newbook founded?
    2010
  • Is a hook up and full hook up the same thing? Explain why...
    No, Hook Ups can vary between water, sewage or electricity whereby Full Hook Ups would be all three.
  • What is our mission?
    To build high quality products delivered with passion, so our customers can create memorable experiences
  • What is our largest customer base?
    RV Parks / Holiday Parks
  • What Newbook feature do clients use to take direct online bookings from their website?
    Newbook Online Booking Engine
  • What phone system does the support team currently use at Newbook?
    3CX
  • What is one of the primary Slack channel resources that we will use called?
    tog_newbook_tier1
  • What does boondocking mean?
    Is self-sufficient camping, meaning having no access to water, sewer, or electrical hookups. Free camping
  • What is created in Instance Manager when a client emails supportus@newbook.cloud?
    A support request
  • What factors determine a client’s pricing with Newbook?
    Number of sites, simultaneous users, and base package selected + any additional enhancements
  • Is Rates and Dynamic Pricing in-scope for Tier 1? True or False
    False
  • What is our most feature-rich package?
    Signature
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