What do we call the button that allows us to stop trying to charge an Elite box, after it's been finalized?
Cancel Further Charges
VIPs who don’t skip the month or place an order are charged?
$39.95
How much store credit compensation do we give for each BOGO set that a customer wants to exchange but is no longer available in a different/preferred size?
$20
When an RMA is created, the customer receives?
Store credit or refund to the original payment method
How much store credit compensation do we give for an order’s packaging which was received damaged?
$10
Bogo orders are elegible for: exchanges and returns, just returns or just exchanges
Just exchanges
What does NTU mean?
No tracking update
What does DDI mean?
Dirty, damaged, incomplete, incorrect
What’s the current window for VIP/PAYG orders to request an RMA?
30 days
US orders shipped with regular shipping should reach the customer within how many days?
5-7 business days