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Authorized Representatives, Passengers & Lead So ...

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  • You can reuse the PC’s phone and email for a minor’s contact profile.
    False (Use the contact info of the Authorized Representative instead.)
  • If a client is 18 in Alabama, they can sign for themselves.
    False (In Alabama and Nebraska, signing age is 19.)
  • All passengers should be added from the original intake.
    True
  • You must note the relationship of the Authorized Representative to the PC.
    True
  • Adding passengers shows we value helping everyone involved in the incident.
    True
  • Previous clients with new issues should be listed as 'Other' for marketing source.
    False (If they originally came from a campaign, keep the original source.)
  • A fiancé of a deceased client may serve as the Authorized Representative.
    False (Only a spouse, adult child, parent, or sibling can be authorized.)
  • If a client mentions passengers, you should wait until the case is signed before asking for their info.
    False (You should let them know early you’ll be asking for passenger details.)
  • You should use 'Swap with Contact' when adding passenger details.
    False (Do NOT use 'Swap with Contact'; it disrupts the intake.)
  • Passengers must be created as Related Contacts and promoted to separate leads.
    True
  • Minors cannot sign contracts; their parent or guardian must sign instead.
    True
  • The name of the previous attorney must be noted if the client is a returning PC.
    True