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Business Partner B1 Unit 7.1 Vocabulary

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  • What adjective could describe someone who helps others frequently?
    helpful
  • What's the opposite adjective of "satisfied"?
    dissatisfied
  • Have you ever complained about poor service? What was the situation?
  • What are you usually satisfied or dissatisfied _____ when traveling?
    with
  • What's the difference between "apologetic" and "unapologetic"?
    willing to apologize vs. not sorry
  • What's the opposite of a "helpful" flight attendant?
    unhelpful
  • When was the last time you apologized for something? What did you say?
  • Who would you complain _____ if your flight was canceled?
    to [the airline]
  • How would you make the noun form of "apologise"?
    apology
  • What makes you feel anxious when flying? Why?
  • What could airlines do to make passengers feel more satisfied?
  • Describe a time you needed assistance while traveling. What happened?
  • How should an airline apologize _____ passengers _____ a delay?
    to / for
  • What's the verb form of "anxiety"?
    There isn't a direct verb form - we use "feel anxious"
  • What other adjectives describe how someone might feel while waiting for a delayed flight?
    frustrated, impatient, worried
  • Why might passengers be anxious _____ long queues?
    about
  • If someone is "upset," what noun form could we use to describe their emotional state?
    upset [same form]
  • When might someone need assistance _____ boarding a plane?
    with
  • When might someone feel "confident" versus "confidential"?
    self-assured vs. secret
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