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CBOD009 - Resolving Conflict - Vocabulary

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  • To say that someone is responsible for a problem.
    Blame
  • A subject or problem that needs to be discussed or solved.
    Issue
  • A disagreement or struggle between people or groups, often caused by different needs or opinions.
    Conflict
  • When someone does not correctly understand what another person meant or said.
    Misunderstanding
  • A statement that something is wrong or unsatisfactory.
    Complaint
  • An expression of regret or saying “sorry” for a mistake.
    Apology
  • A feeling of stress or discomfort between people.
    Tension
  • The act of solving a conflict or ending a disagreement.
    Resolution
  • A situation where people do not have the same opinion or decision.
    Disagreement
  • Something done incorrectly, usually by accident.
    Mistake
  • Helpful comments or suggestions, especially after a problem.
    Feedback
  • The role or duty someone has in a situation.
    Responsibility