approval from an insurance provider confirming that a referral or procedure is agreed to be necessary and will be covered by the patient’s insurance policy.
Notice of Privacy Practices
a legal document describing how a medical office keeps patient information private.
practice management system
software that assists in the administrative management of a medical office; may be separate from or integrated with a medical facility’s EHR system.
triage
the sorting of patients for treatment based on the urgency of their condition.
patient portal
an electronic tool used by many healthcare facilities to communicate with patients and give them access to information about their health care.
subscriber
in the insurance industry, the person who holds an insurance policy.
precertification
the process of providing justification for a referral to an insurance provider and assuring that the services are covered by the patient’s policy.
referral
a formal order from a primary care provider for a patient to see a medical specialist or receive medical services.
empathy
identifying with the feelings of others.
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