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Empower B1 - Lesson 10C - Returing goods making  ...

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  • MAKE IT MORE POLITE: Bring your manager here, NOW!
    Could I speak to your manager please?
  • I'll give you a full ______.
    sorry
    receipt
    refund
    exchange
  • MAKE IT MORE POLITE: Look!Yoou gave me the wrong size for this dress.
    I'm sorry. It doesn't fit
  • I'll ask someone to look at that for you ________.
    sorry
    exchange
    right away
    refund
  • MAKE IT MORE POLITE: How incompetent. You gave me something totally different.
    This isn't what I ordered.
  • I'm terribly _____
    right away
    receipt
    sorry
    exchange
  • MAKE IT MORE POLITE: I am going to cancel you everywhere, here and online.
    I'd like to make a complaint.
  • MAKE IT MORE POLITE: My opinion has changed, listen to me!
    I've changed my mind.
  • COMPLETE THE PHRASE: Would you like to _____ it for something?
    right away
    refund
    exchange
    replace
  • MAKE IT MORE POLITE: The sales asisstant does not know anything!
    Your sales assistant hasn't been very helpful!
  • Do you have a ______?
    sorry
    receipt
    refund
    replace
  • MAKE IT MORE POLITE: I hated this! Can you give me something different?
    Can I exchange it for something else?
  • MAKE IT MORE POLITE: I want my money back!
    I'd like a refund, please.
  • MAKE IT MORE POLITE: Oh, no! I already have this.
    It was a present, but I've already got one.
  • MAKE IT MORE POLITE: I have been sitting here since 156 before Tutankhamum and no one has taken my order.
    I've been here for a very long time.
  • MAKE IT MORE POLITE: Your product is so bad it wouldn't even work a complete day.
    It doesn't work
  • MAKE IT MORE POLITE: Hey, you! Why don't you pay attention to me?
    Could you help me please?
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