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CAFE CONVERSATION CLUES
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Recommendations
🧩 The customer asks the barista for a personal recommendation.
Oops!
Okay!
Customer's Preferences
🧩 The customer asks for something less sweet instead. The barista suggests banana bread.
Oops!
Okay!
Changing their minds
🧩 The customer suddenly changes their drink order. They now want something iced.
Oops!
Okay!
size and customization
🧩 The barista asks for drink size and if they’d like sugar or a flavor added.
Oops!
Okay!
Greeting
🧩 The barista greets the customer warmly. The café has a cozy atmosphere.
Oops!
Okay!
special request
🧩 The customer asks for something unusual (e.g., extra whipped cream, drink with no ice, snack warmed up).
Oops!
Okay!
Oops!
Okay!
Loud Background Noise
🧩 The café is noisy. The barista asks the customer to repeat their order.
Oops!
Okay!
Friend's Order
🧩 The customer wants to buy a surprise drink/snack for their friend who likes matcha.
Oops!
Okay!
Cafe Special
🧩 The barista offers the café’s special dessert of the day (blueberry cheesecake).
Oops!
Okay!
Birthday Twist
🧩 The customer casually mentions it’s their birthday today.
Oops!
Okay!
Compliment
🧩 The customer compliments the café or the barista's service.
Oops!
Okay!
closing
🧩 The barista thanks the customer and wishes them a great day. The customer replies.
Oops!
Okay!
First Drink Order
🧩 The customer orders a hot drink (but doesn’t mention size or sugar yet).
Oops!
Okay!
Card decline
🧩 The customer’s card doesn’t work. They have to check if they have cash or another way to pay.
Oops!
Okay!
Payment
🧩 The barista gives the total price. The customer pays and gives a tip.
Oops!
Okay!
Here or To Go
🧩 The barista asks if the order is for here or to go. The customer is in a bit of a hurry.
Oops!
Okay!
Allergy
🧩 The customer says they’re allergic to dairy. Ask if there’s a non-dairy option.
Oops!
Okay!
wrong order
🧩 The barista accidentally gives the wrong drink. The customer politely corrects them.
Oops!
Okay!
Sold Out
🧩 Oops! Banana bread is sold out. Offer an alternative.
Oops!
Okay!
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