Card Validation, Issuance, Lost & Stolen | Baamboozle - Baamboozle

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Give one example of a high risk activity

Changing verification word, authorized user, address, enrolling in VV, etc

When should we cancel a card request?

Requested in error, cancel a replacement card, send a replacement card to a different address or CIBC banking centre

If the account has a status of TW 34 and reports a lost or stolen card, what should you do next?

Transfer the call to ITR (Cardholder Services)

What's the card delivery timeline if the location is Ontario?

4-6 business days

If the client wants to track their overnight rush request, what will be their reference number?

Company code (CM) + Last 4 digits of their new account number

What website should the customer go to track their card delivery?

Purolator web site

Give one reason why we have to make an outbound call to validate a client

- Orders a credit card to an address that has changed in the last 30 days, or is not on file

To process a force reissue, which TransID in TS2 should we go to?

WRAW

What is the maximum credit card limit per transaction if the client will use a mobile wallet?

$500

If the caller's phone number is an ANI-match, how many questions should they answer correctly to be successfully validated?

1

Who handles all credit card production and mailing?

Gemalto

If a client reports a misplaced card and we do not hear from them within 15 days, what will happen?

A replacement card with a different number will be automatically sent to them

What should you immediately do once the caller passes the phone to another authorized person?

Disclose notice of taping