Your friend lost their bank card while on holiday. What advice do you give them? (Use: cancel, fraud, emergency)
You should cancel the card immediately to avoid fraud. Then contact your bank’s emergency number.
A person who works at a bank counter and serves customers
Teller
What is a breach of financial security?
When someone’s bank details are stolen or leaked.
How do you prefer to pay for things when traveling? (Use: cash, card, foreign currency)
I usually bring some foreign currency, but I prefer to use my card for big purchases instead of cash.
If you don’t have enough money in your account, you might go into an ______.
Overdraft
Which payment method is NOT digital?
Cheques
Piggy bank
Mobile payments
Credit card
What are the pros and cons of using mobile payments? (Use: security, convenient, fraud)
Mobile payments are very convenient and secure, but there is always a risk of fraud.
To make a payment with a contactless card, you need to ______ it on the reader.
Tap
You see someone struggling with online payments. How do you help? (Use: cumbersome, tutorial, explain)
Online banking can be cumbersome at first. I’d show them a tutorial and explain the steps.
A small container where children save coins
Piggy bank
What is a relic in terms of payment methods?
Cheques are a relic because most people use digital payments now.
Would you feel safe in a cashless society? Why or why not? (Use: vulnerable, cyber-attack, breach)
Some people may feel vulnerable because of the risk of cyber-attacks and data breaches.
Which of these can you NOT do at an ATM?
Deposit money
Withdraw money
Transfer funds
Apply for a mortgage
To take money out of an account
Withdraw
What is an overdraft?
A type of payment method
A bank employee
A negative balance in your account
A bank branch
Online banking allows you to check your balance and make ______ from home.
Transactions
Why do banks harvest customer data?
They use it to understand spending habits and offer services.
You need to explain online banking to your grandfather. How do you do it? (Use: deposit, transfer, security)
Online banking lets you deposit money, transfer funds, and check your balance. It’s safe because of security measures.
How can someone protect themselves from a cyber-attack?
They should use strong passwords and avoid sharing personal details.
What is a downside of going cashless?
No transaction fees
Faster transactions
Everyone prefers digital
Increased risk of cyber-attacks
You are paying at a store, but the contactless system isn’t working. What do you do? (Use: branch, teller, cash)
I would ask if I could pay with cash instead or go to a bank branch to speak to a teller.
What does "phase out" mean in banking?
Gradually remove something
Reduce bank charges
Introduce a new service
Increase security
A method of payment where you don’t need to insert your card
Contactless