Study

Review (Units3-4B)

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  • What is Quality Trademark Certification?
    It is given to meant that the quality of the product has been tested and then certified.
  • What are the factors that influence consumers to choose or buy products and service?
    income, price, necessary needs, quality, consumer's behavior, advertisements, promotions
  • What is consumer's rights?
    legal claims of consumers
  • What are maketed? Give at least 4 examples
    durable goods, perishable goods, services, places, people, organizations
  • What will happen in the price if there's an insufficiently supply of goods and services?
    The price will increase/rise/goes up.
  • What is shortage?
    When a DEMAND for a product or service exceeds the available supply.
  • What is demand?
    The willingness of consumers to pay a price for a specific goods and services.
  • What do you call the activities such as advertising, presenting and giving one for free to get people to buy products?
    marketing
  • What are the 5 consumer's rights?
    right to have information, freedom to buy or choose, right to be safe, right to return goods that are broken, right to be treated fairly
  • What is the difference between -- buyer, consumer and payer?
    buyer - goes to the store, chooses the product and gives money to the cashier; consumer -person who buys goods or uses service; payer - provide the money
  • It is the amount of an asset or resource that exceeds the portion needed and used.
    surplus
  • What is a brand?
    The identity of a product, service or business that can take many forms like a name, symbol, solor combination or slogan.
  • Why do stores choose to be in busy areas like malls or near schools?
    to make it easier for customers to buy their products
  • What is a customer service?
    The support, assistance and advice provided to the customers.
  • What are the types of market?
    shopping mall, boutique, farmer's market, floating market, online market, supermarket
  • What is customer satisfaction?
    Describes how happy a customer is with his/her purchases or service
  • It represents where buyers and sellers enter into an exchange of goods and services over a price.
    market