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What Would You Say?

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  • There’s no hot water in the shower.
  • The hotel is fully booked. Offer alternatives to the customer.
  • The restaurant is out of the dish a customer ordered. Suggest replacements.
  • A customer wants a refund after a terrible experience.
  • The Wi-Fi isn’t working.
  • You want to request an early check-in.
  • Your order is taking too long.
  • The credit card machine isn’t working at checkout.
  • Your order is taking too long.
  • You want to split the bill.
  • A family asks if a hotel has child-friendly facilities.
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