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PDR: Paintless dent repair

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  • What is the name of this tool?
    Drill
    Saw
    Screwdriver
    Hammer
  • What is the name of this tool?
    Hammer
    Ruler
    Saw
    Screwdriver
  • We use this expression to suggest a few options for the client’s availability:
    "Come whenever you’re free."
    "When do you want to come?"
    "I think I know what you mean."
    "We’re available tomorrow morning or in the afternoon. Do ei
  • What is it?
    Windshield
    Fender
    Bumper
    Side Mirrors
  • The shop adapted a _________ to hold the car door steady during the repair.
    Drywall lift
    Hammer
    Ruler
    Drill
  • What type of car is this one?
    Coupe
    SUV
    Hatchback
    Sedan
  • What is it?
    fender
  • What is it
    bumper
    hood
    roof
    back
  • What is it?
    Van
  • What is the name of this tool?
    Glass cutter
    Screwdriver
    Wrench
    Tape measure
  • What kind of vehicle is this one?
    Pickup
  • How would you offer an alternative if tomorrow isn’t a good day?
    "You can come on Friday instead."
    "If tomorrow doesn’t work, we could look at Friday."
    "Tomorrow doesn’t work? How about Friday?"
    "Do you want Friday instead of tomorrow?"
  • What polite question would you ask to suggest a different time for the appointment?
    "Are you free later today?"
    "Do you want me to move the appointment?"
    "Could we reschedule to a different time if that’s more conv
    "Let’s just pick another time."
  • What would you say to make sure you understood the client’s request correctly?
    "Could you repeat that?"
    "Let me make sure I have that correct. You’re looking for…"
    "What are you asking for again?"
    "I think I know what you mean."
  • What is it?
    Fire engine/truck
  • How would you add a client’s preference to your notes politely?
    "I’ll note that down. You want us to…"
    "I’ll add that to our notes. You’d like us to…"
    "You want us to do what?"
    "I’ll remember what you want."
  • __________ are often used to grip and manipulate small parts during the repair process.
    Drywall lift
    Truck
    Sausage
    Pliers
  • What phrase could you use to confirm the time and day of an appointment?
    "When would be a convenient time for you?"
    "Do you have a time in mind?"
    "When can you come?"
    "Tell me when you want to come in."
  • What is it?
    windows
    bumper
    Trunk (Boot)
    door panels
  • We use this expression to ask about the client’s availability at a specific time:
    "Do you want me to move the appointment?"
    "Is this what you meant?"
    "Are you available at 10 a.m. tomorrow?"
    "When do you think you’ll show up?"
  • If there’s a conflict with the schedule, how could you politely address it?
    "Tell me if you can’t make it."
    Would it be possible to reschedule if there’s a conflict?"
    "What if we move it?"
    "Can we change the time if there’s a problem?"
  • How would you confirm the details of an appointment with the client?
    "Just to confirm, we’re set for…"
    "What did you say again?"
    "Is this what you meant?"
    "This is your time, right?"
  • Although not common in paintless dent repair, a __________ might be necessary to remove obstructive components.
    Mallet
    Hammer
    Drill
    Saw
  • What is it?
    Tanker
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