The flight ___ (delay) for hours because the airline ___ (not complete) maintenance checks on time.
was delayed / hadn't completed
The turbulence was so severe that many passengers ___ (start) to panic.
started
While the pilot ___ (announce) the delay, the passengers ___ (complain) loudly about the poor service.
was announcing / were complaining
By the time the flight attendants ___ (begin) serving drinks, the passengers ___ (already wait) for an hour.
began / had already been waiting
The plane ___ (descend) so quickly that some passengers ___ (feel) nauseous.
was descending / felt
They ___ already ___ (check-in) their luggage when they realised they ___ (forget) their passports at home.
had already checked-in / had forgotten
It ___ (be) such a long layover that they ___ (decide) to book a hotel room near the airport.
was / decided
The landing was such a smooth experience that they ___ (recommend) the airline to all their friends.
recommended
She ___ (wait) at the gate for so long that she ___ (fall) asleep and ___ (miss) the boarding announcement.
had been waiting / fell / missed