RECEPTION DEPARTMENT

The customer has been taken ill so we've had a _____of the booking.

The hotel is fully booked during peak season, so it’s advisable to make an _____ booking.

The hotel offers a flexible cancellation policy, allowing guests to _____ or cancel their reservation without penalty up to 48 hours before arrival.

We need to _____ the availability before we can offer a final reservation.

They made a booking for twenty people but it isn't a _____ booking yet.

I'm sorry, but there is no _____ for the honeymoon suite for the period you require.

There's someone in room 507 at the moment and room 508 is also _____

Hotels often don't _____ specific rooms to specific guests until they arrive.

Customers usually make a phone call or send an email to make a _____

I'm not sure of the exact dates yet so I'd like to make a _____ booking for the 24th to 28th.

Please note that a valid credit card is required to _____ your reservation.

The records must have accurate information so the staff should _____ them regularly.

If you wish to make any change to your booking, please contact us at least 24 hours in _____

For large groups, we offer a temporary _____ of rooms before the final confirmation.

There are more guests than rooms. I'm afraid the hotel is _____