What have you done! This is the wrong colour!
Is it? I must have misunderstood. Please accept my deepest apologies and the session is on us.
Ouch! You keep pulling my hair!
I'm sorry. I'll change the trimmer. I can also offer you a discount for the discomfort.
The water is far too hot!
I apologise. Is this better now?
This is outrageous! I asked for something completely different! This is too short.
I'm extremely sorry. Naturally the visit is free of charge. I don't know what to say...
Where did you go to school? These are really basic mistakes.
I'm so sorry. I'm having a bad day. Would you like someone else to take care of you?
I got a perm here yesterday and the curls are already getting straight.
I'm sorry to hear that. We could redo the hairstyle free of charge or give your money back. It's up to you.
Are you the manager? One of your people was very rude to me. I demand you reprimand him.
I'm so sorry. I can assure you that I will look into the matter personally.
I demand a refund! The colour washed off after three shampoos!
Of course. Whatever it takes to make you happy.