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All About PID

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  • The client's verification status in Genesys is VERIFIED. Should the BBS conduct PID or not?
    No need to conduct PID
  • Question: "What was your recent transaction?" Client responded: "May binili ako from SM eh." When BBS checked Prime, SM STORE SM CITY CALOO 2/24 INT
    No, recurring and existing/active installments are not acceptable as part of transactions in determining the PID Matrix
  • This category referes to client's personal/fixed information
    Static Information
  • Client requests to avail Ready Cash. When you checked Prime, his last transaction was July 13, 2024. What PID matrix should you use?
    MID - 2 Static, 2 negative confirmation
  • Provide the PID Matrix for Complex with and without transaction
    With Transactions - 3 static, 1 dynamic, 1 negative | No Transactions -  3 static, 2 negative
  • Provide the matrix for Wealth/VIPA clients, both SIMPLE and COMPLEX)
    SIMPLE - 3 static | COMPLEX - 3 static, 1 negative
  • Give 3 examples of NEGATIVE CONFIRMATION questions
    Installment Purchase/Transaction, Other type of SBC Credit Card, Cash Advance Transaction
  • Give 3 examples of DYNAMIC questions
    Recent POS transaction, number of cards, rmode of application
  • BBS asked, "when was your recent transaction?" Client replied, "Nung Sept. 10, 2024". When BBS checked Prime, the transaction was made on August 24, 2024. Is the answer correct? Explain.
    No, : -14, +14 days from transaction date
  • What is the matrix for SIMPLE PID?
    2 static, 1 negative confirmation
  • Give 5 examples of STATIC questions
    Complete name, date of birth, email address, mobile number, mother's maiden name
  • BBS asked for client's recent transaction. Client replied: "S&R ata". When you checked it was her 3rd to last transaction. Will the BBS consider this answer? Why?
    Yes, any of the last 5 APPROVED transactions
  • A client requests to activate his newly approved card. What PID matrix should you follow?
    5 static, 1 negative
  • What are the 2 types of verification?
    OTP via IVRS and Manual Positive Identification
  • 3 details the cliets need to provide to IVRS
    Card number, last 2 digits of mobile number, OTP
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